At the core of My Mountain Mover’s success lies its unwavering commitment to harnessing cutting-edge technology to enhance the delivery of virtual assistant services in healthcare. By leveraging advanced algorithms and AI-driven selection processes, the company identifies and recruits only the top 2% of all applicants, ensuring that clients receive support from the most talented and tech-savvy individuals in the field.

“Our dedication on leveraging technology to drive innovation sets us apart in the virtual assistant industry,” says Amanda Desuacido, CEO of My Mountain Mover. “Through our rigorous selection processes and tech-driven approach, we empower our clients with unparalleled support and expertise, propelling them towards success in an ever-evolving healthcare landscape.”

My Mountain Mover’s dedication to technology is not limited to recruitment; it permeates every facet of operations, empowering clients with comprehensive support. Through a blend of cutting-edge tools and personalized assistance, My Mountain Mover ensures that clients receive unparalleled service tailored to their needs.

From providing dedicated HIPAA-compliance officers, to offering in-house IT support, each client is equipped with a full-service team committed to their success. Experienced Account Managers work closely with clients to understand their unique requirements and provide strategic guidance every step of the way.

The company’s exclusive training bootcamp equips virtual assistants with the skills and knowledge necessary to excel in their roles, ensuring that they deliver exceptional results for clients. By combining technological innovation with hands-on support, MMM streamlines processes, enhances efficiency, and elevates the client experience to new heights.

While My Mountain Mover values technology, they invest in people first. This is exemplified by Greater Heights Foundation, which gives back to thousands of Filipinos each year, and their annual Mover’s Summit, which honors virtual assistants with a beautiful night of awards, prizes, and recognition. These initiatives reflect their commitment to the well-being of team members, ensuring they are valued and celebrated for their hard work and dedication.

As My Mountain Mover celebrates this significant milestone, the company remains committed to pushing the boundaries of innovation and technology to redefine the virtual assistant landscape in healthcare.

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The HUGE Convention is renowned for bringing together business owners, entrepreneurs, and industry leaders in the home service industry. Attendees will have the opportunity to explore the latest trends, technologies, and solutions designed to enhance business operations and customer experiences.

“We are excited to exhibit at the 2024 HUGE Convention,” said Jackie Gonzalez, CEO of PATLive. “This event is a perfect platform for us to showcase our innovative live answering services, which are designed to help businesses manage their calls efficiently and provide exceptional customer service.”

Visitors to the PATLive booth (#315) will have the opportunity to:

• Experience live demonstrations of PATLive’s services.
• Learn how live answering can increase business efficiency and customer satisfaction.
• Explore customized solutions tailored to their specific business needs.
• Speak directly with PATLive representatives about their challenges and goals.
• Enter for a chance to win prizes and giveaways.

PATLive has been a trusted partner for thousands of home service businesses, offering 24/7 live answering, message taking, appointment scheduling, and more. The company’s commitment to quality and customer service has made it a preferred choice for businesses looking to enhance their communication strategies.

“Participating in the HUGE Convention allows us to connect with current and potential clients, understand their needs, and demonstrate how our services can help them achieve their business objectives,” added Gonzalez.

Attendees are encouraged to visit the PATLive booth (#315) to discover how their live answering services can help transform their customer interactions and business operations. For more information about the HUGE Convention, please visit www.thehugeconvention.com.

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Nurse Daisy leverages cutting-edge technology to streamline healthcare operations and improve patient outcomes, by providing automated Remote Symptom Monitoring (RPSM) plus Remote Vital Sign Monitoring (RPM), Triage, Follow-ups, Daily Check-ins, Request and Workflow Management. 

Nurse Daisy’s RPSM engine functions by checking more than 200 major symptoms and considering 1600 differential diagnoses, allowing it to automatically detect declines and alerting clinicians and family members, for proactive care and crisis prevention. It also provides management of medication and daily activity. 

In short NurseDaisy is a 24/7 virtual medical assistant to clinicians and their clients. Nurse Daisy is currently available on iOS, Android and Web apps, and includes the capability for contactless video-based vitals measurements.

“Our mission is to transform healthcare by harnessing the power of technology to create positive and meaningful patient experiences and improved outcome,” said Mallie Sharafat, Founder and CEO of BUDS Technology. “We understand the challenges faced by healthcare providers today and have developed Nurse Daisy as a strategic tool to mitigate these challenges effectively.”

Some of the key benefits of Nurse Daisy are:

• Quadruples patient interactions with clinicians.
• Increases Nursing efficiency by 20% and Call Handling efficiency by 75-85%.
• Alleviates staff burnout by being an intelligent virtual assistant to the clinical staff and providing task and workflow management automation.
• Improves communication within the Care Circle, fostering transparency and trust.
• Ensures adherence to healthcare regulations and standards through integrated compliance measures and improved documentation.
• Provides a platform to differentiate your services.

Nurse Daisy represents a significant advancement in healthcare technology, offering tangible benefits to healthcare providers and patients alike. Nurse Daisy stands poised to revolutionize the healthcare industry.

For more information about Nurse Daisy and its transformative impact on healthcare, please visit budstechnology.com or follow us on LinkedIn

For media inquiries, please contact: Anna Boisse, (678) 977-7273, anna@budstechnology.com

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The company manages 10 million customer interactions per year in their contact center. To manage these high interaction volumes, the company deployed Verint IVA to increase agent capacity and deliver tangible AI business outcomes. As an agent interacts with the customer, Verint IVA provides the agent contextual information – reducing the effort required to provide accurate, personalized responses. Previously, the agent would have to consult a 30-page manual or a supervisor for answers. As a result, Verint IVA has reduced the average time agents spend on customer interactions by 10 percent, resulting in improved customer experience as well as increased agent capacity.

“This healthcare provider is primarily serving the elderly and disabled. With Verint, they can take CX to a higher level by providing the right mix of human touch and automation to support their unique customer base,” says Verint’s Heather Richards, vice president, go-to-market. “The company is also experiencing significant cost savings by increasing agent capacity by 10 percent.”

Visit Verint Open Platform to learn more. Watch this webinar to learn how to elevate CX with Verint IVA featuring industry analyst Maribelle Lopez and Verint’s Heather Richards.

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Instabase, a leading AI company, is excited to launch AI Hub Chatbots. Recent advancements in LLMs have led to many novelty chatbot products, but none are ready to meet the demanding requirements of the most sophisticated enterprises. AI Hub Chatbots address these challenges by enabling deployment in environments with the most stringent security requirements, supporting all unstructured knowledge (including scanned documents, handwriting, etc.), providing reliable insights using an agent framework to solve complex multi-step tasks like financial analysis, and allowing users to verify every answer with references to the source knowledge. AI Hub Chatbots are already being deployed to solve important knowledge access scenarios, including in an air-gapped environment for a US government agency.

In today’s fast-paced business climate, the ability to quickly and accurately retrieve information from enterprise & government data is crucial. For example, both customers and support representatives need to dig through archives of product documentation to trouble shoot issues. Or, back-office workers across financial services and insurance need to navigate lengthy policy guidelines to make loan and insurance decisions. As organizations grow, the complexity and volume of their knowledge bases often lead to inefficiencies. In conversations with customers, Instabase found that knowledge retrieval continues to be a critical problem, even with recent LLM technologies. This leads to customer dissatisfaction and impacts operational efficiency – ultimately reducing profitability.

How AI Hub Chatbots are different

Customers repeatedly find that novelty chatbot products are not able to process all unstructured data, only answer very basic questions, either do not provide references or provide them just at a high-level, or require usage in untrusted environments. While this might work for simple scenarios, the most important enterprise and government knowledge access scenarios require a more sophisticated solution.

Instabase AI Hub chatbots enables the most demanding knowledge access scenarios by:

1. Deployment anywhere: AI Hub chatbots can quickly be shared using various techniques ranging from links anyone can access for community users, in your secure SaaS environment, or even in air gapped on-prem deployments using Instabase’s self-hosted InstaLLM model.
2. Understanding all data: AI Hub can digitize, parse, and understand any unstructured data. You can simply access your digital PDFs, pictures of handwritten notices, complex tables and forms, or even websites to configure a chatbot in minutes.
3. Fine-grained references: AI Hub gives token-level references with confidence scores which allow you to verify responses with your source documents.
4. Multi-step queries: AI Hub’s agent framework techniques allow chatbots to provide reliable insights backed by multi-step tasks like searching for information, extracting complex objects like tables and lists, using a calculator, critiquing its own answer, and recursively improving responses when they are incomplete.

“Our journey with AI Hub has shown us the immense value of knowledge access. Yet, we repeatedly see that business leads struggle to empower their teams to find insights in unstructured content. With AI Hub Chatbots, business leads can now instantly configure a chatbot on their knowledge base and share it securely with their teams or customers, providing immediate and reliable insights,” said Anant Bhardwaj, CEO and founder of Instabase.

Availability

Instabase Chatbots are now available through both commercial (paid) and community (freemium) offerings. They can be shared internally within an organization or externally via a public link. Future updates will include API integrations, allowing enterprises to incorporate chatbots into their customer-facing products.

For commercial users, chatbots can be seamlessly distributed within their organization, enabling colleagues to access them on Instabase AI Hub. Community users can share a public link, making the chatbot accessible by anyone. On enterprise plans, chatbots can be deployed in self-hosted single tenant environments too.

Discover the power of Instabase Chatbots today. Instant, accurate insights are just a question away.

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Alltius, a leader in enterprise conversational AI assistants, announced the launch of its new Gen AI suite tailored for financial services sales and customer support.

Alltius’ Gen AI platform, which is built on decades of research from Carnegie Mellon University and the Wharton School at University of Pennsylvania, helps organizations transform their customer and employee experiences with accurate and skillful AI assistants for sales, support, product discovery and self-service. With the new product suite, financial institutions can rely on a Gen AI platform with enhanced security measures, financial domain expertise while adhering to strict info-sec requirements.

The new product suite comprises of four components:

In-Product Assist:
A self-service end user copilot that automates customer interactions, provides 24/7 instant support, while delivering 99% accuracy for all kinds of customer queries. With In-Product assist, financial institutions can deflect 60-95% of incoming tickets while reducing customer wait times to seconds instead of hours.

Sales Assist:
A domain specific sales representative AI assistant that improves sales productivity by handling repetitive tasks, ramps up agents faster with tailored coaching and increases sales conversion rates by 3X within months with personalized and need-based sales pitches.

Support Agent Assist:
AI tools for support agents that can tackle 99% of routine queries, allowing teams to focus on complex issues & improving productivity by 20%+ within a month. It includes features such automatic CRM updates, pre-drafted support responses, canned responses for legal questions and tailored onboarding assistant.

Website Assist:
AI copilot for website that improves website traffic conversion rates by guiding website visitors to correct information and assistant visitors find best plans or services based on their needs.

Leading financial institutions like Assurance IQ have partnered with Alltius to improve their contact center experience. Assurance IQ used Alltius’ Sales Assistants to ramp up new agents within 2 months as opposed to 6 months earlier. “One of the best [platforms] we have seen in the market. Also, they are one of the best teams we have worked with among our vendors after trying this ourselves for 2 years,” said Nick Howard, CTO, Assurance IQ.

Sanjay Nath, a partner at Blume Ventures and veteran investor in SaaS says that “Vibhanshu and the Altius team were hyper focused to build out wide ranging use cases across sales, customer support and customer success from day 1 and go after massive markets. Accruing value in the current generative AI cycle, which we are currently witnessing, hinges on the ability to have the focus to build feature sets that solve these use cases end to end and we see Altius to be on the best path to do that.”

Recently, Klarna has reported saving millions of dollars using GenAI support chatbots. Alltius has delivered similar outcomes for several large financial institutions and new age fintech companies saving them over US$ 4 millions in savings. Their insurance focused sales assistant has decreased training time for insurance agents for 6 months to 2 months, while increasing the sales volumes by over 30% for large carriers and brokerages. 

“Alltius is dedicated to revolutionizing the sales and customer support journeys with our advanced AI assistants”, said Vibs Abhishek, CEO of Alltius. “Our partnership with leading financial institutions provides the proof of transformative impact AI can have on customer support and across other teams”.

For more information, please visit Alltius.

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AI-powered search provider Sinequa announced today the availability of Sinequa Assistants, new enterprise-grade generative AI assistants that seamlessly integrate with all enterprise content and applications to augment and transform knowledge work. Sinequa’s new generative AI Assistants empower employees to work more efficiently, effectively and creatively, allowing them to accelerate and improve decisions, devote more time to strategic initiatives and drive business success.

Generative AI (GenAI) is poised for rapid adoption. According to Gartner, “By 2027, GenAI will augment 30% of all knowledge workers’ tasks, from 0% in 2023.” (1) As organizations have grappled with how to reliably use generative AI in business, Sinequa’s Assistants demonstrate that combining search with GenAI in a technique called retrieval-augmented generation (RAG) enables the next generation of AI-augmented knowledge work. Sinequa’s unique Neural Search is the perfect complement to GenAI and provides the foundation for Sinequa’s Assistants. Its capabilities go far beyond RAG’s conventional search-and-summarize paradigm to intelligently execute complex, multi-step activities, all grounded in facts to augment the way employees work. Assistants automate tedious tasks and streamline work processes with added insights for better results, improved quality, and a more satisfying work experience.

Unlike other AI assistants or copilots that lack secure access to the full scope of all enterprise content, Sinequa’s Assistants leverage any and all company content and knowledge to generate contextually-relevant insights and recommendations, while ensuring privacy and data governance. Optimized for scale with three custom-trained small language models (SLMs) for the best relevance at low cost, Sinequa Assistants ensure accurate conversational responses on any internal topic, complete with citations and full traceability to the original source.

Sinequa Assistants work with any public or private generative LLM, including Cohere, OpenAI, Google Gemini, Microsoft Azure Open AI, Mistral and others, allowing companies to choose which LLMs best meet their needs while controlling costs. The Sinequa Assistant framework powers a range of ready-to-go Assistants along with tools to define custom Assistant workflows so that customers can use an Assistant out of the box, or tailor and manage multiple Assistants from a single platform. These Assistants can be tailored to fit the needs of specific business scenarios and deployed and updated quickly without code or additional infrastructure. Some of the domain-specific Assistants available include:

• The Augmented Scientist empowers research teams to converse with scientific content from an ever-increasing number of data sources to speed up clinical trials, drug development and streamline Research & Development (R&D) processes.
• The Augmented Engineer empowers design teams with a unified view of projects, products, and parts and the ability to construct and search across a digital thread.
• The Augmented Lawyer gives lawyers and paralegals powerful self-service research capabilities across all case files and information through a time-saving AI search.
• The Augmented Asset Manager empowers financial asset managers and advisors to leverage valuable insight from contracts, portfolio history and documents.

All of the Assistants are powered by Sinequa’s search platform, combining the most accurate and performant hybrid search technology and three custom SLMs. A flexible Assistant framework makes it easy to define custom workflows informed by search and combine that with any generative AI model, whether commercial, private, or open source.

“To better capitalize on the feedback following production incidents in our refineries, we implemented JAFAR (Jenerative AI for Availability REX), a new search app designed to streamline information retrieval in TotalEnergies’ knowledge databases. Powered by Sinequa’s search engine/RAG combined with generative AI, JAFAR enhances decision-making by analyzing documents and providing recommendations,” said Aude Giraudel, Head of Smart Search Engines, TotalEnergies. (2)

While most companies are still experimenting with basic search-and-summarize RAG, Sinequa has gone much further with Assistants that take RAG to the next level. Sinequa’s Assistants execute multi-step workflows to accomplish complex tasks with reasoning, incorporating RAG as needed to fully leverage corporate knowledge. This ensures that the Assistant responds accurately, transparently, and securely, with the most up-to-date information, including inline citations to original sources and immediate traceability – and access – to those sources.

“Sinequa has been investing in Artificial Intelligence and leading Enterprise Search for the last 20 years thanks to our unmatched connectivity and scalability on enterprise content. Having pioneered the use of LLMs in search with our custom trained SLMs, Sinequa is perfectly positioned to take search and RAG to the next level with the release of Sinequa’s Generative AI Assistants. This is an exciting time as our Assistants augment the way we work, empowering knowledge workers to deliver higher quality work in less time, and with greater confidence and lower mental stress. At Sinequa we are proud to support our customers in their GenAI transformation,” said Jean Ferré, CEO and Co-Founder of Sinequa.

As part of this paradigm shift and the unveiling of Sinequa’s virtual assistants, Sinequa has also launched a new brand identity and company website to reflect this new era of work augmented by Assistants informed by search and Sinequa’s role in advancing AI in the enterprise. AI is fundamentally transforming how work gets done, and represents a new world of opportunity for augmenting employees and businesses.

(1)   Gartner, Emerging Tech: Primary Impact of Generative AI on Business Use Cases, 6 September, 2023, by Annette Jump, Anthony Bradley, Eric Goodness, Radu Miclaus

(2)   Quote extracted from CIO France magazine, “TotalEnergies raffine ses résultats de recherche avec le RAG,” April 18, 2024

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AiDA is designed to enhance efficiency, ensure compliance and provide precise, context-aware responses to profession-specific enquiries enabling accounting, audit and finance experts to work more efficiently, collaborate with greater effectiveness and gain deeper insights.

Whether providing timely responses to methodology or compliance questions, supporting the processing and analysis of audit evidence, or assisting with the production of key audit workpapers and deliverables, AiDA empowers professional users to achieve more with less effort. This will, in turn, drive practice growth and power the financial success of clients.

David Osborne, Chief Executive Officer at Caseware International remarked, “Caseware AiDA is the future. Our vision is to place powerful tools in the hands of our clients, enabling them to do their work better than they have ever done before. This release is just the beginning of a wave of innovation in AI and it demonstrates the focus we have on our accelerated roadmap to build out our offering on the Caseware Cloud platform. Caseware AiDA offers powerful digital assistance to accountants and is further proof of the ways in which Caseware is underpinning the relevance of the profession.”

Some of the benefits to be gained from Caseware AiDA include:

• Enhanced workflow efficiency with precision and relevance – whether summarizing lengthy PDFs or providing informed answers about your documentation in the moment, AiDA helps you work smarter, not harder.
• Reassurance around security and compliance – with AiDA, no prompts are stored or fed back into the model. Users can trust AiDA to maintain the highest data security and compliance standards that Caseware has always delivered for the profession.
• Assistance with routine tasks – AiDA assists with mundane tasks, enabling professionals to focus on strategic decision-making.
• Focus on quality output – AiDA delivers a safe and fit-for-purpose resource which ensures efficient workflows for clients.

Feedback on AiDA has underscored the demand for tailored, secure AI solutions in professional environments. Danielle Supkis Cheek, VP, Head of Analytics and AI at Caseware International commented, “We recently showcased AiDA to a number of clients beyond our beta phase community at Caseware’s 2024 North American User Group. The response was phenomenal and, in line with our roadmap, we’re excited to continue to enhance AiDA based on user feedback and technological advancements.”

Currently available to Caseware Cloud customers in the United States for early access, AiDA will ultimately be available across the globe and, specifically, in Australia, Canada and Europe later this year. Soon, AiDA will be a core component of all cloud-enabled solutions, across all regions. AiDA’s capabilities are constantly evolving, including better context awareness in document interactions and more extensive support for multilingual queries. AiDA is set to transform how professionals in the accounting and audit fields manage their tasks, offering unparalleled support and efficiency.

Caseware AiDA (pronounced AY-duh) draws inspiration from Ada Lovelace, whose impact on scientific computing continues to influence generations of technologists and mathematicians around the world.

Caseware encourages users to explore AiDA’s features and experience the future of digital assistance. To see AiDA in action, join us at ENGAGE at the ARIA Resort & Casino from June 3-6 or sign up to hear more from Danielle Supkis Cheek at the Streamlining Audits with AI: Efficiency and Quality Gains webinar taking place at 11:00 AM ET on July, 18.

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As part of the new offering, IBM will work with clients to build custom copilots that can be tailored to fit the needs of specific business scenarios and efficiently deployed to help reduce the time and effort often required for implementations. IBM will initially focus on helping clients across priority use cases, including customer and field service, employee experience, and procurement and finance – as well as specific industries, like financial services, retail and CPG, government, and supply chain. These use cases will include:

• The Procurement and Finance Contract Copilot which assists specialists in extracting valuable insights from contracts.
• The Customer Service and Field Service Copilot which gives agents and technicians access to self-service options and a time-saving generative AI search.
• The Employee Experience Copilot which is designed to enhance employee engagement.                                                                            

IBM and Microsoft already serve clients across a variety of industries with a range of AI solutions and services. In fact, IBM Consulting worked with Virgin Money to develop and launch Redi, a conversational virtual assistant that helps credit card customers in the Virgin Money credit card app. Redi, powered by Virgin Money’s suite of Microsoft Copilots, is a testament to the power of partnership.

“Our customers tell us how much they enjoy interacting with Redi in the Credit Card app,” said Adam Paice, Head of Digital Proposition, Virgin Money. “Our partnership with IBM has helped us to get the most out of Microsoft Copilot to find a balance between innovation and control.”  

IBM Consulting is also scaling its Microsoft copilot capabilities and capacity across its network of Global Innovation Centers on each continent. For example, these capabilities are being used to co-create solutions with clients at IBM Consulting’s new IBM-Microsoft Experience Zone in Bangalore, India – a first of its kind in our collaboration.

At the Experience Zone, clients from around the world and across industries are working together with IBM Consulting in various technology stations to co-ideate and co-create generative AI-powered solutions – leveraging Microsoft technologies, including Copilot. Later this year, IBM Consulting plans to open additional IBM-Microsoft Experience Zones in Romania, U.K. and U.S., where clients in these regions can explore the power of Copilot. In addition IBM and Microsoft hosted a second client-focused hackathon with 800 participants, including clients and experts to build solutions leveraging Microsoft copilot – with winners to be announced this quarter.

“As IBM and Microsoft strengthen our partnership, we’re poised to empower more clients with Microsoft Copilot, supercharging productivity and boosting creativity through the power of generative AI,” said John Granger, Senior Vice President, IBM Consulting. “Our dedicated IBM Consulting Microsoft practice, along with Copilot-focused Experience Zones around the world, help us meet clients where they are and bring them the right generative-AI-enabled solutions for their businesses.”

“Clients need the right partners and technology to scale AI responsibly across the enterprise,” said Dinis Couto, General Manager of Global Partner Solutions for Microsoft. “With IBM’s dedicated group of Microsoft Copilot experts, we’re confident we can help more clients unlock the full potential of generative AI for their businesses.”

IBM purchased Copilot for Microsoft 365 for its practitioners. To continue building on the partnership, IBM has also invested in growing its team of experts and capabilities through acquisitions, like Neudesic and Bluetab.

IBM Consulting practitioners work with a range of leading AI software technologies and multiple models from both IBM and its strategic partners like Microsoft. IBM data and AI consultants typically employ multiple models, each applied to a specific use case. Different models can be optimized for specific tasks, enhancing performance and efficiency.

Microsoft is a trademark of Microsoft Corporation in the United States, other countries, or both.

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Key Highlights

• AnsysGPT complements Ansys’ artificial intelligence (AI)+ family of products by providing access to curated Ansys knowledge, 24/7 user support, and vast multiphysics expertise
• The new tool features advanced data engineering to index information across the Ansys portfolio, forming a customized knowledge repository
• AnsysGPT knowledge base increased by 30x since beta launch to deliver a broader, deeper portfolio for improved response accuracy and usefulness

Ansys (NASDAQ: ANSS) today announced the release of its AI-powered virtual assistant, AnsysGPT. Built using ChatGPT technology, the virtual assistant fuses the expertise of Ansys engineers with the power of AI to deliver a general-use tool capable of providing rapid, 24/7 customer support. AnsysGPT is trained using Ansys data to provide useful responses to customers’ most pressing engineering questions within seconds.

AnsysGPT aids existing teams by providing customers 24/7 access to a virtual assistant for queries concerning Ansys products, relevant physics, and other complex engineering topics. Through a secure, easy-to-use interface, designers and engineers receive real-time responses in numerous common languages to help them streamline simulation setup, browse related learning opportunities, and more. 

The updated release follows rigorous testing of response accuracy, performance, and data compliance. AnsysGPT captures knowledge from new public sources, including product documentation, product and engineering-related training documentation, FAQs, technical marketing materials, and public Ansys Learning Forum discussions. Additionally, the upgraded infrastructure offers enhanced security and scalability to accommodate thousands of users.

“As complex simulations can be difficult to set up for beginners and experienced engineers alike, the utility of AnsysGPT cannot be understated,” said Eugen Dinca, senior thermal simulation engineer, Continental Automotive Romania. “It’s easy to use, it’s reliable, and relevant, accurate information is displayed quickly. For example, my query was answered with all the necessary information, including relevant linking to documentation.”

“The release of AnsysGPT marks the availability of a transformational AI-powered technical support avenue for Ansys customers,” said Anthony Dawson, vice president of customer excellence at Ansys. “AnsysGPT is a complementary tool that empowers customers to find answers to intricate questions on their own. This release boasts improved response accuracy, performance, data security, and compliance for users — resulting in accurate, rapid answers to their most important engineering questions.”

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