Luma’s Patient Success Platform™ connects patients to their care, automates outreach and readiness tasks for staff, and unifies all aspects of a patient’s care journey with Oracle Health integration
Luma Health, a leading patient engagement platform and a member of the Oracle PartnerNetwork (OPN), today announced that it has achieved Oracle Validated Integration Expertise across all Oracle Health domains for its bidirectional integration of Luma’s Patient Success Platform™. Luma’s platform has also achieved Integrated with Oracle Cloud Expertise and is available in the Oracle Cloud Marketplace. Luma orchestrates every aspect of the patient journey, from access to communication to readiness, with EHR-integrated and AI-enabled scheduling, waitlist, intake, payments, call deflection, dynamic next steps, and more. Its proven expertise and integration with Oracle support successful patient journeys for millions of patients across the United States.
Expertise is a core tenet of the Oracle PartnerNetwork (OPN) program and allows Oracle partners to highlight their capabilities in a focused area. Ultimately, Expertise is designed to make it easy for customers to identify partners who can deliver quality solutions and minimize risk for their specific needs.
To achieve the Oracle Validated Integration with Oracle Health Expertise, partners like Luma meet a series of qualifiers, including demonstrating that the integration performs as documented. Learn more about Expertise, including viewing the complete Expertise Catalog, at www.oracle.com/partnernetwork/expertise.
Luma’s AI-enabled Patient Success Platform™ goes beyond patient engagement with personalized access, communication, and readiness next steps for each patient based on their preferences and Oracle Health electronic health record. Luma’s products include automated outreach, waitlist management, call deflection to text, due balance reminders, automated population health outreach, and more. Luma’s products have helped some health systems save hundreds or thousands of hours in a year with solutions including patient self-scheduling, the option to switch from phone call to text, and digital forms. Some health systems have also saved millions in annual revenue by reducing manual staff phone calls or reducing no-shows. For example, Luma customers using Oracle filled more than 350 same-day appointment cancellations using Luma’s waitlist within six months. One health system reduced patient wait times by 33 days on average; another captures $500K more in annual revenue while caring for a patient population 95% managed by Medicare. “Our Luma-Oracle Health integration was done in under a month,” said Ahad Yousuf, MD, Strategic Projects, Quality, and BI at SJ Health. “And, it was a bi-directional integration that later allowed full appointment booking with data flowing back to Oracle.”
“Luma is a leader in end-to-end patient access, communication, and readiness and integrates with Oracle Health at many of the nation’s largest health systems,” said Ricky Fletcher, Luma Health’s director of partnerships. “Achieving Oracle Validated Integration Expertise validates our integration with Oracle Health and our continued commitment to building a best-in-class patient journey with our customers.”
“Achieving Oracle Validated Integration with Oracle Health Expertise gives our customers the confidence that the integration of Luma Health’s Patient Success Platform is functionally sound and performs as tested,” said David Hicks, group vice president, Worldwide ISV Cloud Business Development, Oracle. “For solutions deployed on premises, in the cloud, or both, Oracle Validated Integration applies a rigorous technical review process that helps to reduce deployment risk and improves the user experience of the partner’s integrated offering.”
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