TruDoc Healthcare, a telehealth leader, announced a partnership with e& enterprise to transform healthcare communications in the MENA region. This collaboration introduces the engageX solution, powered by the NICE CXone platform, setting a new standard for patient care and accessibility.
The engageX solution marks a major step in TruDoc Healthcare’s delivery services, allowing seamless management of patient inquiries across multiple communication channels—voice, chat, email, and video—all through one interface. This ensures comprehensive responses, significantly boosting patient engagement and satisfaction.
“Our commitment to improving patient care through technology has advanced significantly with this partnership with e& enterprise,” said Utsaav Pathak, Group Finance Director, TruDoc Healthcare.
“We believe in technology’s power in redefining the boundaries of healthcare,” said Miguel Angel Villalonga COO of e& enterprise. “Our partnership with TruDoc Healthcare goes beyond integrating the advanced technologies, it’s a testament to our shared vision to revolutionize patient care. Through the engageX solution, we are committed to transforming patient experiences into journeys characterized by excellence, accessibility, and innovation. This initiative represents a strategic step in our ongoing quest to harness cutting-edge technologies to make a profound and positive impact on human health worldwide.”
“With security and reliability being paramount in healthcare communications, the NICE CXone platform employs advanced encryption protocols, supporting HIPAA compliance and protecting patient data,” said Darren Rushworth, President, NICE International “This strong security framework builds trust and ensures the safe exchange of sensitive health information.”
This collaboration enhances TruDoc’s capabilities with AI-driven tools that streamline operations and improve patient interactions, supporting its innovative, patient-centric mission.
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