“Partnering with RSI, which offers the ultimate end to end patient acquisition software, enables healthcare practices to leverage customized, data-driven strategies designed to enhance reporting, analytics, operational efficiency, and patient lifetime value. Their seamless integration with practice management, telecommunication, and marketing systems optimizes patient acquisition from inception of inquiry through to provider performance and patient satisfaction. This complements our mission of driving healthcare forward for all of our mCare managed services clients and new business,” said Daniel Livschutz, Senior Vice President of Business Development, Medicus IT.

Ryan Lehrl, Vice President at RSI, added, “RSI was founded on the principle that healthcare organizations should be able to grow their organizations profitably by understanding their return on investment across the entire patient acquisition spectrum. As HCIT continues to expand to meet the needs of our clients many will need to go through a transformation of their technology stack and we believe Medicus is a great partner to support that mission. When working together with Medicus, our mutual clients understand they have a partner for both the current state and future state of Healthcare IT. As the evolution of healthcare continues it is imperative that you’re not left behind and Medicus has proven its ability to shepherd healthcare through that journey.”

This partnership underscores Medicus’ unwavering commitment to fostering alliances that drive innovation and growth in the healthcare industry. As we continue to expand our capabilities, we remain dedicated to enabling healthcare providers to focus on their patients by ensuring their IT infrastructure and applications are secure, efficient, automated and scalable.

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Bill payments made via paper check continue to cause friction for healthcare providers, straining their cashflow and diverting their valuable time to manual, time-intensive payment reconciliation. Likewise, data from the Federal Reserve shows that while overall check volume is on the decline, billions still use paper checks for bill payments, representing an opportunity to optimize medical bill payments in the healthcare space.

With Health iPASS Bank Bill Pay solution, powered by Mastercard RPPS, Health iPASS’ tens of thousands of US healthcare providers can now offer their patients the option to pay their medical bill(s) digitally where they already manage and pay their other bills. This complements other electronic forms of payment, catering to a segment of payors preferring to streamline their bill payments through one entity. It also avoids the need to share sensitive account details with multiple parties and minimizes check fraud.

“We’re thrilled to partner with Mastercard to help our healthcare providers get paid quickly and electronically to avoid the hassle of paper checks,” said Curtis Bauer, CEO of Health iPASS. “A costly problem for our healthcare providers is the considerable volume of their patients’ payments via offline paper checks. Adding online bank bill pay as a payment option on Health iPASS healthcare providers’ invoices will help our healthcare providers convert these unwanted checks into faster, more secure digital payments.”

“Providing a streamlined payments experience, while offering patients optionality in how they pay, continue to be critical needs for healthcare providers,” said Joseph Zeltzer, SVP, Product Management, Mastercard, North America. “Mastercard RPPS enables healthcare providers to get paid digitally through bank bill pay, reducing physical checks and ultimately improving cashflow and efficiency. We’re delighted to partner with Health iPASS to take another step towards helping solve critical payments needs for the healthcare industry.”

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Reliance Rx joins Waltz Health’s pharmacy network, bringing better prices on generic specialty medications.

Waltz Health, a digital health company developing smarter, technology-enabled ways to price, distribute and prescribe medications, today unveiled Waltz Connect, a new end-to-end solution that manages all aspects of a payer’s specialty medication coverage. It includes proprietary technology, patient engagement support, and a first-of-its-kind dynamic marketplace with a network of high-quality specialty pharmacies that compete on price, service levels, and clinical outcomes.

Waltz Connect empowers payers with unmatched transparency by unlocking competition among specialty pharmacies and is engineered to reduce specialty costs, improve member experience and deliver better member health outcomes. Its flexible design allows payers to deploy the solution across their entire specialty-drug formulary, on specific drug classes or even down to individual drugs. The solution is built on Waltz Health’s Intelligent Specialty Engine, which is an AI-enabled prescription routing software that intuitively finds the best and most-appropriate specialty pharmacy option based on specific criteria selected by each payer.

“Our novel approach layers on modern technology to bring transparency, efficiency and flexibility to specialty benefit management. For too long, the opaque and archaic structure of the traditional specialty drug supply chain has contributed to inefficiencies and misaligned incentives that have ballooned healthcare costs,” said Waltz Health Co-founder and CEO Mark Thierer. “When you bring marketplace principles to healthcare, you unlock competition on price and differentiation on experience. That’s no different in specialty drugs, which is why we’re offering a comprehensive solution that can be tailored to each payer’s unique needs and includes an entire network of specialty pharmacy partners committed to delivery savings and improved healthcare outcomes.”

The cost of specialty drugs has grown to more than $300 billion annually – up by more than 40% in just a few years – and now represents more than half of all spending on drugs in the U.S. Beyond just the high costs, the traditional process of filling specialty medications also has created frustrations for every stakeholder. Healthcare consumers often must wait weeks to get their medications; pharmacies receive prescriptions they are not able to fill; payers unnecessarily pay higher claims for the same drug; and everyone pays higher fees when another lower-cost pharmacy was an option.

Waltz Connect solves these issues by rewiring the process to make it more efficient and effective. When any specialty prescription for a member is submitted – regardless of the receiving pharmacy’s network status with the payer – the solution reroutes it to the best pharmacy option based on each member’s benefit design and a weighted list of attributes (price, turnaround time, fulfillment accuracy, members experience, adherence rates, and more). These attributes can be adjusted by drug class or specific drugs, ensuring members utilize the optimal fulfilling pharmacy with the least amount of friction.

Waltz Connect also captures all information payers need to ensure a consistent member experience including details on the member’s condition, prescription onboarding, contact details for the selected pharmacy, expected fulfillment turnaround time, number of refills and other important information. As a result, payers get more predictable pricing while their members experience less friction when filling their prescriptions.

In addition to launching Waltz Connect, Waltz Health also announced today that Reliance Rx has joined Waltz’s specialty network, providing payers with a high-performance, cost-efficient fulfillment option for generic specialty medications.

The launch of Waltz Connect marks another milestone for Waltz Health over the last year. Following its official entry into the payer, pharmacy benefit manager and self-insured employer markets, the company has launched unique deployments of its Marketplace Search technology with SCAN Health Plan and a national commercial health plan. The company also has unique versions of Marketplace Search in four national pharmacy chains with thousands of locations nationwide, generating savings on average of $5 to $10 more than other single-prescription drug-savings card solutions.

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Amenities Health, a leader in digital healthcare solutions, is thrilled to announce its selection for the Microsoft for Startups Pegasus Program. This program supports high-potential startups, empowering Microsoft’s customer base to harness cutting-edge technologies and innovative solutions to enhance digital healthcare experiences and streamline operations.

In an era where the healthcare market is increasingly crowded with non-traditional players, Amenities Health stands out by offering a comprehensive digital platform that enhances patient experiences. The platform addresses key challenges in the industry, such as new patient acquisition, care scheduling, and patient retention.

“Our selection for the Microsoft for Startups Pegasus Program validates our commitment to creating seamless patient experiences and fostering brand loyalty,” said Dr. Aasim Saeed, Founder & CEO of Amenities Health. “With Microsoft’s support, we are well-positioned to enhance our digital platform and expand our reach, ensuring patients have easy access to high-quality, integrated healthcare services while providing a proven ROI to our partners.”

Amenities’ digital front door and patient loyalty platform was developed for healthcare systems that offer digital tools and services patients want and need. New patients can register and create a full electronic medical record (EMR) and patient portal account within seconds and immediately search for available appointments across the entire health system network. What makes Amenities’ consumer-centric technology unique is its next-available and closest-in-proximity appointment sorting feature. The platform surfaces every available appointment — including consolidating all virtual and urgent care options and in-network physicians on different EMRs. It then organizes the information based on the next available appointment, distance, types of insurance coverage accepted, etc., and enables same-day services.

The modular platform can augment current patient portals, custom mobile apps, or provide an end-to-end, white-labeled mobile solution. Moreover, Amenities offers turnkey membership programs, empowering healthcare systems to truly differentiate themselves and keep their patients loyal to their brand. This same mobile experience can also be easily embedded into health systems’ websites to maintain continuity across all digital front door channels.

Sally Ann Frank, Worldwide Lead for Health and Life Sciences, Microsoft for Startups, commented, “Amenities approach is enabling healthcare systems to meet today’s consumer expectations, similar to ecommerce and mobile banking platforms. They are dedicated to the digital healthcare experience, providing solutions that enhance patient engagement and satisfaction.”

Microsoft’s extensive healthcare system portfolio will have easy access to the Amenities platform, offering a smooth marketplace transaction.

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MedAdvisor Solutions, the global leader of pharmacy-driven patient engagement solutions, and Brand Engagement Network (BEN), a provider of safe, personalized customer engagement AI, today announced that the companies’ revolutionary AI-driven medication advisor will be available for live demonstration at the 2024 National Association of Chain Drug Stores – Total Store Expo (NACDS TSE) beginning August 18, 2024, at the Boston Convention and Exhibition Center.

The first-of-its-kind, AI-driven medication advisor offers personalized engagement to support patients’ healthcare journeys while also reducing pharmacist burden. This innovative technology enhances interactions, from personalized conversations about medication management to answers related to complex health inquiries. By utilizing the interactive advisor, pharmacies can elevate adherence, awareness, and education programs.

The medication advisor’s unique data architecture creates a secure environment for patient insights and proprietary pharmacy content, ensuring HIPAA compliance and minimizing the risk of inaccuracies and bias. Its responses are derived from a curated, customizable repository of approved content, offering pharmacies flexibility in incorporating vetted information and underscoring MedAdvisor Solutions’ unparalleled commitment to information security and privacy.

“The integration of advanced AI solutions into pharmacies’ patient engagement services will help to improve customer experience and reduce burden on pharmacy staff,” said Rick Ratliff, CEO of MedAdvisor Solutions. “Our AI-enabled medication advisor represents MedAdvisor Solutions’ commitment to digital innovation, as well as our commitment to elevating patient engagement and empowering pharmacies to deliver superior care efficiently.”

BEN’s safe, conversational, human-modeled avatar serves as the foundation of the medication advisor’s capabilities. Proprietary AI technology enables the intelligent and communicative medication advisor to serve as a resource for patients and pharmacists by providing 24/7, multilingual support.

One important way the advisor supports pharmacies, and their patients is through vaccination education, engagement, and appointment scheduling. By delivering credible information, alleviating patient concerns, and streamlining the vaccination process, the advisor gives time back to the pharmacists to focus on more urgent patient interactions. Its versatile design caters to patients of all ages, offering clear information for older adults and a familiar, conversational interface for younger patients.

At the NACDS conference, attendees will have an exclusive opportunity to engage with a life-sized version of the medication advisor, known as Sandy. They can see firsthand how it addresses questions about vaccines, including COVID-19, flu, and RSV, and learn how it schedules vaccination appointments through text and voice interfaces.

“Patients deserve quick and accurate answers regarding their healthcare,” said Paul Chang, Co-CEO of BEN. “Our AI offers a safe, private experience to help patients with everything from learning about a new medication to scheduling a vaccination appointment, ultimately improving patient outcomes and public health.”

The advisor is one of the first offerings from MedAdvisor’s innovative partnership with BEN. Visit MedAdvisor Solutions at booth #516 during NACDS TSE 2024 August 18-19, to experience Sandy first hand or click here to reserve your time to speak with a representative to learn more.

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Greenway Health, a leading health information technology and services provider, announced its initiative to leverage AI and automated technologies to directly address the pain points of providers, including administrative burden, staffing challenges, and clinician burnout.

“At Greenway Health, we are committed to revolutionizing healthcare through innovative technology,” said Pratap Sarker, CEO at Greenway Health. “Our latest initiatives, powered by AI and automation, directly address the critical challenges faced by healthcare providers today. By thoughtfully integrating advanced technology into a clinician’s daily life, we can ease the burden on healthcare providers, allowing them to devote more time and attention to what truly matters – their patients.”

Below are examples of thoughtful technology created by Greenway Health to seamlessly integrate into the workflows of providers and staff members, creating a more automated and operationally efficient healthcare practice:

Greenway Clinical Assist

Greenway Clinical Assist, Greenway’s innovative ambient documentation solution, elevates the patient-provider experience with the power of AI. This innovative tool uses ambient AI technology to instantly convert speech into a provider’s clinical notes. On average, clinicians can save up to two hours per day, alleviating provider burnout and fostering stronger connections with their patients.

Greenway Patient Connect

Greenway Patient Connect is a patient engagement portfolio designed to empower patients to self-service and reduce the workload on staff in preparing patients for care. The newest solution, powered by automated insights, is seamlessly integrated into Greenway’s EHR solutions to reduce administrative burdens and costs for healthcare providers, increase practice revenue, and dramatically improve the patient experience. 

This solution alleviates the need for healthcare staff to manually schedule, change, or cancel appointments. It recaptures lost revenue by increasing calendar utilization and filling gaps in provider schedules and reduces waiting room bottlenecks by gathering patient intake and insurance information prior to care visits. The technology improves the patient journey by allowing new and existing patients to book appointments in real time, self-manage and accept waitlist offers, and receive appointment reminders.

Greenway Document Manager

Greenway Document Manager is a digital faxing, secure messaging, and document scanning solution that provides financial and operational benefits by significantly reducing time spent scanning paper charts and processing inbound/outbound faxes.

This solution enhances patient care by effortlessly organizing incoming information and promptly linking it to the patient’s record for improved care management. It also instantly sends encounter notes to the patient’s care team through automated faxing, ensuring a focus on personalized and attentive healthcare. Practices can experience more cost-efficient operations by eradicating the need for external servers, per-page fees, and third-party vendors, resulting in substantial savings for the healthcare organization.

Electronic Case Reporting (eCR)

Transforming manual reporting of health conditions into an efficient electronic process is crucial for advancing public health outcomes. Greenway’s Electronic Case Reporting (eCR) offers a solution to enable a seamless transition from the state/local requirements of manual burdensome case reporting to automatic electronic reporting. The new electronic solution triggers an automatic send of case reports to the appropriate public health agency. Additionally, front-office team members can reduce paperwork from 10 minutes per case report submission to zero minutes.

“At Greenway Health, our investments in generative AI and automated technologies are transforming the healthcare landscape,” said David Cohen, Chief Product and Technology Officer. “By alleviating administrative burdens, enhancing provider efficiency, and boosting patient engagement, we are streamlining the daily operations of healthcare practices. Our innovative solutions are pivotal in fostering stronger patient-provider relationships and supporting better patient outcomes. This marks a significant advancement towards a more efficient, patient-centric healthcare system.”

Greenway Health is a leading health information technology service provider specializing in electronic health records with its flagship Intergy and Prime Suite products. Greenway and its award-winning solutions have been ranked highly in the Best in KLAS awards by KLAS Research, an independent research organization that assesses healthcare vendor performance through independent feedback from users. Additionally, Greenway Health’s revenue cycle solution, Greenway Revenue Services, was named the 2023 North American Customer Value Leadership Award in Frost & Sullivan’s Best Practices Award.

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The partnership with HOPCo provides a comprehensive technology platform that encompasses all musculoskeletal procedures performed in the ASC segment. The AI-powered myrecovery platform enhances the clinical experience by utilizing patient engagement tools such as remote care management, real time communications, and remote therapeutic monitoring (RTM), while providing critical* quality outcome metrics through proprietary activity tracking technology, functional outcomes reporting, patient-reported outcomes (PROMs), and longitudinal data integration across a patient’s care journey. HOPCo’s Vitals platform provides tools, analytics, and dashboards to help Smith+Nephew customers deliver better, more efficient and coordinated care while also meeting value-based care requirements aiming to reduce cost.

“We are thrilled to partner with HOPCo and the ability to bring their innovative digital solutions to customers in the ASC across both our Orthopaedic and Sports Medicine businesses. The HOPCo solutions will allow our customers to unlock value in the ASC be it through the use of RTM, PROMs, or leveraging analytics to drive efficiencies. Their commitment to driving meaningful change in outcomes through data aligns perfectly with the strength and value of the CORI^◊ Surgical System,” said Craig Gaffin, President of Global Orthopaedics at Smith+Nephew. “This collaboration underscores our commitment to advancing orthopaedic surgery through innovative technology, improving patient outcomes, and transforming the future of healthcare.”

Data from the CORI Surgical System’s ability to perform image-agnostic robotic-assisted knee surgeries will now be augmented with the powerful data-driven insights from HOPCo’s Vitals and AI-powered myrecovery digital solutions. The integrated digital platform will encompass some of the most advanced practice and health system analytics solutions available. Planned integration with Smith+Nephew’s intraoperative data from the CORI Surgical System through RI.INSIGHTS Data Visualization Platform will provide surgeons and healthcare providers with enhanced analytics to link personalized surgical planning, intra-operative decision-making, and PROMS tracking and optimization.

“Smith+Nephew is clearly committed to using outcomes data to enhance the value of its products and services,” said Dr. David Jacofsky, CEO and Chairman at HOPCo. “HOPCo’s myrecovery and Vitals platforms will allow Smith+Nephew to leverage unique longitudinal data to do just that, while simultaneously providing meaningful additional value to customers and improving patient outcomes.”

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A comprehensive new survey that includes responses from more than 1,500 US patients conducted by Hyro, a leading healthcare AI-powered communications company, reveals that patients throughout the US health system are not only frustrated by poor provider support but are also experiencing tangible health setbacks as a result of these friction points.

Hyro’s “Voice of the Patient” survey and accompanying report highlight significant gaps between patient needs and the current support available through healthcare delivery channels. These care challenges are particularly glaring during appointment settings and when patients attempt to refill prescriptions.

While the survey’s findings provide a plethora of information that may impact patient engagement and patient well-being, the following points suggest providers have some important ground to cover in their service delivery outside of the exam room. 

Key findings include:

• 21% of patients delay or forgo refilling prescriptions due to lengthy hold times and cumbersome provider-created processes
• 32% of patients report experiencing health complications due to postponing prescription refills
• 81% of patients believe there should be more self-service options for scheduling appointments with their medical provider
• 84% would prefer to speak with an AI assistant rather than wait on hold for a live human agent
• 66% of patients expect their healthcare provider to employ generative AI technologies to enable better online and phone support – this year

“Our Voice of the Patient report clearly shows that patients are ready for more advanced, AI-powered healthcare experiences to reduce their pain points and improve their experience with their providers,” said Israel Krush, CEO and Co-Founder at Hyro. “They’re demanding the same level of convenience in healthcare that they experience in other industries, and providers who fail to meet these expectations risk patient disengagement and potentially exacerbating negative health outcomes of their patients.”

The survey also revealed that while patients are willing to embrace AI to improve the level of support they receive in their care journey, concerns remain about data privacy and security when using such solutions. For example, 33% of respondents cited concerns about surrendering the privacy and security of their personal health information when engaging AI technology in their healthcare.

“The key takeaway for healthcare providers is clear,” added Krush. “Patients want more control over their healthcare journey through self-service options and AI support, but they also don’t want to surrender their privacy and security when engaging these technologies. Providers must implement these technologies responsibly, with a focus on compliance, control, and explainability.”

The full “Voice of the Patient” report, including detailed findings and additional analysis, is available here.

Hyro is the leading Responsible AI-Powered Communications Platform for healthcare, enabling health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels. Hyro’s clients include Intermountain Health, Baptist Health, and Hackensack Meridian Health. To learn more, visit hyro.ai

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Luma’s Patient Success Platform connects patients to their care, automates outreach and readiness tasks for staff, and unifies all aspects of a patient’s care journey with Oracle Health integration

Luma Health, a leading patient engagement platform and a member of the Oracle PartnerNetwork (OPN), today announced that it has achieved Oracle Validated Integration Expertise across all Oracle Health domains for its bidirectional integration of Luma’s Patient Success Platform. Luma’s platform has also achieved Integrated with Oracle Cloud Expertise and is available in the Oracle Cloud Marketplace. Luma orchestrates every aspect of the patient journey, from access to communication to readiness, with EHR-integrated and AI-enabled scheduling, waitlist, intake, payments, call deflection, dynamic next steps, and more. Its proven expertise and integration with Oracle support successful patient journeys for millions of patients across the United States.

Expertise is a core tenet of the Oracle PartnerNetwork (OPN) program and allows Oracle partners to highlight their capabilities in a focused area. Ultimately, Expertise is designed to make it easy for customers to identify partners who can deliver quality solutions and minimize risk for their specific needs.

To achieve the Oracle Validated Integration with Oracle Health Expertise, partners like Luma meet a series of qualifiers, including demonstrating that the integration performs as documented. Learn more about Expertise, including viewing the complete Expertise Catalog, at www.oracle.com/partnernetwork/expertise.

Luma’s AI-enabled Patient Success Platform goes beyond patient engagement with personalized access, communication, and readiness next steps for each patient based on their preferences and Oracle Health electronic health record. Luma’s products include automated outreach, waitlist management, call deflection to text, due balance reminders, automated population health outreach, and more. Luma’s products have helped some health systems save hundreds or thousands of hours in a year with solutions including patient self-scheduling, the option to switch from phone call to text, and digital forms. Some health systems have also saved millions in annual revenue by reducing manual staff phone calls or reducing no-shows. For example, Luma customers using Oracle filled more than 350 same-day appointment cancellations using Luma’s waitlist within six months. One health system reduced patient wait times by 33 days on average; another captures $500K more in annual revenue while caring for a patient population 95% managed by Medicare. “Our Luma-Oracle Health integration was done in under a month,” said Ahad Yousuf, MD, Strategic Projects, Quality, and BI at SJ Health. “And, it was a bi-directional integration that later allowed full appointment booking with data flowing back to Oracle.”

“Luma is a leader in end-to-end patient access, communication, and readiness and integrates with Oracle Health at many of the nation’s largest health systems,” said Ricky Fletcher, Luma Health’s director of partnerships. “Achieving Oracle Validated Integration Expertise validates our integration with Oracle Health and our continued commitment to building a best-in-class patient journey with our customers.”

“Achieving Oracle Validated Integration with Oracle Health Expertise gives our customers the confidence that the integration of Luma Health’s Patient Success Platform is functionally sound and performs as tested,” said David Hicks, group vice president, Worldwide ISV Cloud Business Development, Oracle. “For solutions deployed on premises, in the cloud, or both, Oracle Validated Integration applies a rigorous technical review process that helps to reduce deployment risk and improves the user experience of the partner’s integrated offering.”

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CoachCare, a leading remote patient monitoring (RPM) and virtual care management company, today announced a $48 million strategic growth investment led by Integrity Growth Partners (“IGP”), a leading growth investment firm focused exclusively on software and technology-enabled businesses. Topmark Partners also participated in the investment. The partnership with IGP will enable accelerated growth in key business areas while allowing CoachCare to remain founder-led.

As the prevalence of chronic conditions such as obesity, hypertension, and diabetes has increased throughout patient populations, medical practitioners have increasingly turned to new technologies to help treat and monitor these patients effectively. CoachCare’s platform combines best-in-class software and connected devices with outreach and monitoring services to give health care providers everything needed to establish and operate RPM, chronic care management (CCM) and other virtual care management programs at scale, leading to improved patient outcomes and increased practice revenues. With CoachCare’s comprehensive platform, providers are able to better treat their patients with chronic conditions, alleviate staffing constraints and improve their financial performance.

“CoachCare is becoming the go-to RPM solution for healthcare providers, which is reflected by our deep roster of satisfied customers and expansive virtual care management offerings,” said Wes Haydon, President and Co-Founder of CoachCare. “CoachCare has been growing rapidly, both organically and through M&A, and we look forward to partnering with IGP and leveraging its considerable software and operational expertise as we continue to build our business and enhance our product offerings for customers,” said Andrew Zengilowski, CEO and Co-Founder of CoachCare.

The investment in CoachCare was the second made by Integrity Growth Partners Fund II, which provides growth investments and strategic support to high-growth, Software & Tech-Enabled Services businesses that have achieved scale with strong product-market fit. Integrity Growth Partners’ investments focus on talent & organizational design, go-to-market strategy, M&A, and partnerships. Founders and management teams benefit from the expertise, support, and unique perspectives of IGP and its extensive network of resources to accelerate growth, unlock organizational potential, and drive impressive value to customers.

“CoachCare is led by an experienced team that understands the unique opportunity presented by the fragmented RPM market, as well as the skills and discipline required to take the company to the next level,” said Ryan Anderson, Partner at Integrity Growth Partners. “CoachCare has built an impressive and differentiated platform that is rapidly emerging as a market leader in RPM and virtual care management,” added Anderson. “We look forward to partnering with Andrew, Wes, and the entire CoachCare team as they embark on this exciting next phase of growth.”

PEAK Technology Partners served as the exclusive financial advisor to CoachCare on this transaction, adding to its extensive track record of helping high-growth businesses across the healthcare technology landscape. Whitman Breed Abbott & Morgan LLC served as legal counsel for CoachCare on the transaction, while Morris Manning & Martin, LLP acted as legal counsel for IGP.

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