The alliance between Mannai InfoTech and BUSINESSNEXT marks a significant blend of modern technology, domain expertise, business consultation and implementation services to deliver high-impact customer experience and relationship management solutions for the banks in Qatar.

Recognized as a leader in Forrester Wave Financial Services CRM, 2023, with a user base of over a million bankers globally servicing more than a billion banking customers on its platform. BUSINESSNEXT offers cutting edge suite of solutions, including CRMNEXT, CUSTOMERNEXT, DATANEXT, and WORKNEXT, empowering the bank with specialized AI-powered and cloud-agnostic customer engagement platform, delivering easier, faster, and more personalized modern banking experiences. The alliance will bring unparalleled benefits to the Qatar banking sector with its specialized AI capabilities like personalized customer intelligence, onboarding journeys, risk rating models, accelerated back-office operations, product recommendations, smart bots, next-best actions, and much more. It has specialized offerings covering all lines of business for banks including retail banking, corporate banking, and Islamic banking. In addition, it specializes in delivering modern lending experiences with new-age UI/UX, an automated parameterized smart credit engine, and ready ecosystem integrations.

Mr. Vishal Khurana, Region Head – Middle East and Africa, BUSINESSNEXT, stated, “We are thrilled to partner with Mannai InfoTech to further accelerate the delivery of our innovative solutions to the Qatar Banking Sector. This alliance will empower banks in Qatar to navigate the complexities of digital transformation and achieve remarkable growth and efficiency.”

Mannai InfoTech’s extensive regional expertise and robust market presence in Qatar banking industry will be instrumental in the successful deployment of BUSINESSNEXT’s solutions. This collaboration ensures that financial institutions can integrate these cutting-edge technologies seamlessly, resulting in enhanced customer engagement, improved service delivery, and greater operational agility.

Mannai InfoTech’s Senior Vice President, Binu M R, said, “The synergy between BUSINESSNEXT’s technological prowess and Mannai InfoTech’s domain expertise is expected to drive significant advancements in technology, improving customer loyalty and business growth across the banking industry. Together, we aim to set new benchmarks in customer engagement, operational efficiency, and business growth, reinforcing our commitment to driving the future of banking in Qatar.”

This collaboration marks a pivotal moment in banking solutions, introducing unprecedented innovation and a profound focus on customer needs, resulting in increased cross-selling opportunities, enhanced Net Promoter Scores (NPS), massive reduction in customer servicing costs, faster go-to-market, and much more.

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HGC’s DCI solution spans across data centers in Bangkok, interconnecting 7 major data centers initially to facilitate swift interconnections for rapid and consistent data transfer across locations. By minimizing the number of nodes in-between, this network topology ensures ultra-low latency. This model enables telco customers to accelerate digital transformation and drive technological innovation. Additionally, it simplifies network implementation complexities and offers flexibility for enterprise, service providers and OTTs to interconnect with diverse data centers.

Thailand is rapidly developing into a pivotal Asia Internet hub, with Bangkok emerging as a key location for data traffic. With its strategic location and expanding digital infrastructure, more enterprises are looking to establish a presence  in the country. HGC is dedicated to extending its footprint, fostering growth and enhancing its service there. As a result of expanding its reach, HGC is driving an inclusive and diverse ecosystem for DCI.

Cliff Tam, Senior Vice President of Global Data Strategy & Operations, International Business of  HGC said, “Building upon our established success in Hong Kong, we are excited to extend our commitment to excellence in connectivity services to Thailand. Our goal is to provide comprehensive and premium connectivity solutions, creating an ecosystem that serves as a one-stop-shop for enterprises, service providers and OTTs seeking accessible and high-quality connectivity services.”

Chirawat Mahawat, Vice President of GMS & SEA, International Business of HGC said,  “We express our sincere appreciation to our valued customers for their trust and support. Their continued partnership with HGC inspires us to refine our expertise and deliver leading DCI solutions. With other connectivity solutions, HGC is dedicated to driving economic growth and technological advancement in Thailand.”

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Sapio Sciences, the science-aware lab informatics platform, today announced that EPAM, a leading global provider of digital platform engineering and development services, has joined the Sapio Sciences Partner Program as a services partner, delivering consulting and implementation services to the complex health and medical ecosystem.

EPAM’s presence in more than 55 countries will add global scale to the Sapio partner ecosystem, driving forward the use of technology in life sciences and providing EPAM’s multinational customer base with access to Sapio’s flexible and highly configurable lab informatics solution, including LIMS, Electronic Lab Notebook, and Scientific Data Solutions.

As a Sapio Services Partner, EPAM will provide advisory and implementation services that guide customers through the digital transformation process of lab operations and the deployment of the Sapio Platform.

George Litos, Managing Principal, Life Sciences Consulting at EPAM, commented: “Our global team of over 52,000 professionals is focused on helping customers digitally transform their businesses. In the healthcare and life sciences sector, our consultants and engineers blend physical, digital, and data platforms to drive the future of healthcare and MedTech. Joining the Sapio Partner Program further adds to the range of cutting-edge technologies that our customers can access.”

Andrew Wyatt, Chief Growth Officer at Sapio Sciences, added: “EPAM joins a growing number of consultants, resellers, and technology providers in the Sapio Partner Program, delivering solutions to the life science, pharma, and drug discovery industries based on Sapio’s highly configurable lab informatics platform.”

For more information about the Sapio Partner Program, visit https://www.sapiosciences.com/sspp-partner-program-sapio-sciences/

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The do-it-yourself (DIY) retail sector contends with unique challenges and constraints, as value-conscious consumers, shifting season patterns and intense competition persist. That’s why Maxeda DIY Group, a leading Benelux retailer in the DIY sector, digitally transformed its strategic supply chain processes by deploying Blue Yonder Demand and Fulfillment solutions. The project was led by Blue Yonder Global Professional Services.

Maxeda DIY Group is a market-leading DIY retailer that operates 334 stores across the Benelux region with over 6,500 employees. It operates under three brands: Praxis in the Netherlands, Brico in Belgium and Luxembourg, and BricoPlanit in Belgium. Maxeda DIY Group’s “Make it Sustainable” strategy aims to make the company and the life of its customers more sustainable.

To achieve their strategic goals, Maxeda DIY Group successfully deployed Blue Yonder Demand and Fulfillment solutions in a SaaS environment, providing a single end-to-end demand and supply planning environment for all three company brands. This transformation significantly improved agility and informed decision-making by integrating processes, resulting in enhanced service levels, optimized stock levels, and reduced manual work that have boosted team motivation and freed up working capital for strategic and high-value tasks.

“For years, Maxeda DIY Group has trusted Blue Yonder as a reliable supply chain solutions vendor, so they were a natural choice when it came to deploying our digital transformation journey. The collaboration with Blue Yonder Global Professional Services was exceptional; they helped us prioritize the right business actions, focusing on end-to-end category profitability, and refreshing our view of our supply chain strategy, sustainability and proposition. The teamwork and joint effort between our organizations were instrumental in driving this success. As a result, we successfully achieved both technical and business goals,” said Erik Cuypers, Group CDO and CIO, Maxeda DIY Group.

Thanks to Blue Yonder, Maxeda DIY Group has been able to:

• Develop an end-to-end view of products and categories for all three of its brands.
• Improve service levels and reduce stock-outs.
• Create short- and long-term stock visibility to suppliers.
• Drive change management, including from distribution center to store, as well as in supplier ordering activities.

“We are proud of our longstanding collaboration with Maxeda DIY Group and thrilled with the results achieved by their digital transformation thanks to deploying our Blue Yonder Demand and Fulfillment solutions,” said Rudi Boeye, senior vice president, Global Professional Services EMEA, Blue Yonder. “Maxeda DIY Group has gained the necessary supply chain agility to keep pace with the constant changes in the market and business landscape, futureproofing their adoption of technological advancements.”

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Tim brings tremendous experience, having spent more than 25 years in the ICT sector.

He has held various senior management positions – both in sales and in operations.

For the last 4 years, Tim was Chief Commercial Officer at 9altitudes, a leading European system integrator, present in 9 countries, specialized in the full end-2-end digital thread including solutions from Microsoft (such as ERP, CRM, BI, Low-Code) and PTC (such as CAD, PLM, IOT and VR). He spearheaded the company’s growth resulting into a strong footprint in the European manufacturing, wholesales & distribution and technical services industries.  

“Technology is changing the world faster than ever, but in the end, it is all about people! I feel blessed I had the opportunity to work with so many different people across different regions. I can’t wait to get acquainted with the people from CLEVR. Together, we will continue to build a better tomorrow.” – Tim Claes

Tim started his career as entrepreneur within Axias, and later joined Realdolmen as Business Strategy Manager. In that function he was responsible for sales and strategy within the Enterprise Solutions division. During 2012-2013 he joined Astadia for almost
2 years, where he was first active in the UK as VP EMEA, and later as COO for their American operations. In November 2013 he rejoined Realdolmen as Managing Director for the Business Solutions division, and later was promoted to Chief Commercial Officer, overseeing sales, marketing and internal communications.

Tim has published several management books, sharing his valuable insights on leadership and digital transformation. Tim understands as no other that a successful digital transformation is much more than only digitalisation. He holds his own digital transformation community, under the umbrella name of Trends Applied.

CLEVR’s Chairman Robert Pijselman said: “We are delighted to welcome Tim as our new Chief Executive Officer. Tim is a dynamic, values-driven business leader who has a strong commercial accumen and an excellent track record of delivering digital transformation solutions to mid-market and enterprise customers across Europe and Americas. He has exceptional leadership capabilities, proven go-to-market effectiveness, and strong experience in building organizations that help customers optimise and automate their business processes. The Board looks forward to Tim realising the full potential of CLEVR as a winning digital transformation business which delivers long-term growth and value for all its stakeholders.”

“I would also like to take this opportunity to thank Jeroen for his leadership of CLEVR. The changes he has made to the company’s strategy, structure and organisation leave CLEVR far better positioned for success. Jeroen will continue to support CLEVR by joining the Supervisory Board and being a voice of expertise and knowledge amongst our partners, such as Siemens and Mendix.”

Tim said: “I am delighted to join CLEVR. CLEVR is a leading expert in digital transformation that is uniquely positioned in the Siemens and Mendix ecosystem to serve its customers in manufacturing optimization and Low-Code digitalization. We have a talented and ambitious team that is very customer focused and makes a true difference every day. In the time I have spent getting to know the business and its customers, I have only become more convinced by the strength of CLEVR’s fundamentals and of its clear growth potential. The team and I are fully committed to proof that we are the trusted advisor of our customers when it comes to enabling their digital transformation. We have an exciting journey ahead of us.”

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Notably, the agreement expands on a partnership announced by the companies in June 2024^*1 to trial and integrate Singtel’s Paragon, the all-in-one orchestration platform for 5G, edge computing and cloud, with Hitachi’s AI applications for Hitachi’s manufacturing operations as well as enterprise customers. Through Singtel’s Paragon platform and Hitachi’s deep AI expertise, both companies aim to address the complexities faced by customers when deploying AI capabilities.

*1 Press release (June 27, 2024) ”Singtel and Hitachi Digital Partner to Accelerate Industrial AI Solutions”
https://www.hitachi.com/New/cnews/month/2024/06/240628a.html

With the rapidly growing demand for AI and cloud services, Japan has become one of the largest and fastest growing data center markets in the Asia Pacific region. The market is expected to achieve a compound annual growth rate of 9.8% and reach US$5 billion by 2028^*2.

*2 Structure Research, Japan (Tokyo & Osaka) DCI Report 2023: Data Centre Colocation, Hyperscale Cloud & Interconnection

Mr. Bill Chang, CEO of Singtel’s Digital InfraCo, said, “Our strategic partnership with Hitachi, a leader in digital systems and services fields, opens up new opportunities in a strategically important and expanding Japanese market. Building a strong ecosystem of partners has always been a priority at Singtel to better serve our customers and broaden our global reach. We look forward to bringing our collective expertise, digital assets and solutions to help more enterprises innovate and transform their businesses and operations through the cloud and AI. As we scale our digital capabilities with our partners like Hitachi, we aim to become a leader in the Asia Pacific region.”

Singtel carved out Digital InfraCo in mid-2023 to serve as a catalyst for innovation and economic growth for Asia Pacific’s digital economies. Digital InfraCo’s portfolio includes Nxera, its regional data center arm, subsea cable, and satellite businesses, and Paragon platform which are all crucial to advancing AI in the region. Digital InfraCo plans to launch GPU-as-a-Service (GPUaaS) later this year to better support enterprise AI adoption.

Mr. Toshiaki Tokunaga, Executive Vice President and Executive Officer at Hitachi, said, “Since its inception, Hitachi’s corporate philosophy has centered on addressing the challenges faced by customers and society. As generative AI continues to drive new innovations, the issues of environmental impact due to rising electricity demand is becoming more prominent. Striking a balance between these two factors is a significant mission for Hitachi’s Social Innovation Business. We are delighted to embark on this mission through our strategic alliance with Singtel. By combining Singtel’s expertise in the development and operation of sustainable data centers with the comprehensive capabilities of the Hitachi Group, ranging from green power solutions to facility and data management, we aim to enable companies to utilize data centers in an intelligent and environmentally conscious manner; ultimately achieving continuous innovation while promoting sustainability.”

AI-driven data center expansion is a major opportunity for Hitachi’s Social Innovation business expansion and its group businesses such as Hitachi Digital Services, Hitachi Energy and others as the expansion calls for the successful integration of all areas where Hitachi uniquely excels: information technology, operational technology and products.

The key areas covered by the MOU are:

Explore next-generation data center collaboration in Japan and Asia Pacific to address AI demand: Nxera and Hitachi will explore opportunities to develop data centers across Japan and the rest of the Asia Pacific region. With the continued growth in cloud and AI momentum, it is important to operate smart and environmentally sustainable data centers through high efficiency, high quality data center management. Such an initiative would draw on Nxera’s expertise in data center design, building and operation along with Hitachi’s expertise in the production and delivery of data-center-focused equipment, next-generation energy solutions and advanced IT systems management that ensure stable operations within data center environments.

Nxera is developing a platform of sustainable, hyper-connected AI-ready data centers in the region with a total capacity of more than 200MW in addition to 62MW of existing capacity in Singapore.

Combine Singtel’s GPU platform with Hitachi’s AI expertise to develop enterprise applications: Hitachi will explore using Singtel’s GPUaaS for its internal AI applications and workloads. This effort would allow Hitachi to verify complementary Singtel-based benefits that can enhance Hitachi’s high-performance machine learning, generative AI, and other digital technologies and solutions. Subsequently, it would provide an opportunity for both companies to define more power-efficient methodologies that could advance any enterprise’s sustainability goals.

Based on the results of Hitachi’s internal GPUaaS verification, the companies may also explore the co-creation of enterprise-grade applications that combines Hitachi’s expertise, including its generative AI technologies and platform, with Singtel’s GPU cloud and Paragon platform. The aim is to further reduce customer development and deployment times as well as management and deployment overhead for AI applications.

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“Twenty-six years ago, ERC launched the NorthCoast 99 awards program and event to help our region become a prime destination for companies and high-performing individuals,” said Samantha Marx, ERC’s Director of Strategic Projects, who oversees the NorthCoast 99 program. “Beyond being a sought-after accolade, this yearlong research initiative offers employers valuable insights and data into policies and practices that successfully attract and retain top talent.”

NorthCoast 99 winners participated in a rigorous application process that asked for detailed information on how their organization addresses top-performer attraction, development, and retention in the areas of diversity, equity, and inclusion; employee engagement and talent development; employee well-being; organizational strategy, policies, and benefits; talent attraction, acquisition, and onboarding; and total rewards.

“It’s an honor to receive acknowledgment for our dedication in creating an environment where excellence is cultivated,” stated Gina Logozar, Senior Vice President, Human Resources, Core BTS. “This accolade reflects our commitment to securing and nurturing the finest talent, which in turn enables us to achieve outstanding outcomes for our clients.”

“Winning NorthCoast 99 is not easy. This group of 99 employers is constantly evolving, listening, and responding to the needs and desires of today’s talent. We commend the 2024 winners for setting a benchmark for excellence,” said ERC President Kelly Keefe.

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The contract builds on Palantir’s existing partnership with Sompo’s parent company, Sompo Holdings in Japan. It has paved the way for data operations platform, Palantir Foundry, along with Palantir’s Artificial Intelligence Platform (AIP), to be used to support improved decision-making in key areas of Sompo’s business such as pricing, underwriting and risk management – delivering efficiency gains and faster response times for the insurer’s customers and partners.

Sompo’s investment in Palantir’s solutions reflects the company’s determination to enhance its program of digital transformation, incorporating solutions to optimize business performance. Central to that vision is the use of Data Analytics and AI to create intelligent assistants which can provide greater accuracy in pricing and operational efficiency, benefiting both insurers and customers.

Marine Insurance, where Sompo has led the Brazilian market since 2017, is the first segment where the software is already embedded as a solution in the pricing processes for RCF-DC (Civil Liability of Road Carriers for Cargo Loss, in the Portuguese acronym) and RCTR-C (Civil Liability for Road Cargo Transporter, in the Portuguese acronym) branches. This involves smart models which can interpret a significant number of physical documents and propose more appropriate values based on an assessment of historical pricing context and potential risk factors.

Rodrigo Caramez, Sompo’s Chief Strategy Officer, said: “Historically, the search for efficiency involved automating simple, repetitive, and high-volume processes. This still applies, but with the new technological frontier applied to the use of data and AI, and the availability of simpler tools with natural language, we can expand this search for efficiency to the organization’s highly specialized core processes. The challenge now is to ensure that the team is involved and prepared for this new moment.”

Igor Zavorize, Sompo’s Superintendent of Strategy and Data Governance, said: “We are excited about our partnership with Palantir, using Foundry and AIP to maximize the potential of our data. These advanced data integration and analysis tools allow us to implement AI models at scale. With this, we can turn data into strategic insights and significantly improve decision-making across the organization.”

Tiago Fetter dos Santos, Head of Financial Services & Government in Brazil for Palantir Technologies, said: “We are proud to partner with Sompo on their Data Analytics and AI journey and support their digital transformation to optimize critical processes for the benefit of the business and its customers. The impressive results that we are already delivering together underline our conviction that the company’s bold vision, combined with the adoption of Palantir’s software, will give them a technology-driven competitive advantage in the Brazilian market.”

Eduardo Esteve, VP of Latin America, Palantir Technologies said: “This important agreement with Sompo is Palantir’s first partnership in the Brazilian insurance sector and reflects our consistent investment and growing local presence in the country. Our AI operating system now powers many of Brazil’s most important organizations, from government public health and education agencies to companies in the retail and tourism sectors.”

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Swartz was an early pioneer in the digital transformation of today’s life sciences R&D labs. And now he will play a vital role in driving Dotmatics’ long-term strategic initiatives to continue to enhance the company’s value to its customers.

Dotmatics provides solutions to scientists that improve the speed and efficiency of the R&D process. It recently introduced Luma^®, the first multimodal Scientific Intelligence Platform to help scientists unify workflows and dataflows and then analyze diverse data at scale for better decision-making. Built on Databricks, Dotmatics Luma will help researchers pull data into the platform from scientific applications, databases, and lab instruments, an important development for scientists who typically struggle with critical data trapped in silos. Luma can handle both the volume and complexity of data at a nearly exponential scale, and it’s built to do so in an intuitive way that scientists can easily manage.

“Michael’s experience over the past 25 years allows him to understand our customers’ challenges with extreme empathy,” said Thomas Swalla, Chief Executive Officer of Dotmatics. “He deeply understands science and software and his extensive experience marrying these two into transformative solutions will be crucial as he partners with our product teams and our broader organization to combine our mission-critical applications together with Luma to drive an AI-powered Lab-in-a-Loop for our customers.”

Prior to joining Dotmatics, Michael was the Vice President of Software Solutions and Strategy at PerkinElmer Informatics (Revvity), where he led strategic planning and execution for the overall product portfolio including the Signals platform, ChemDraw, and Spotfire. Michael has also served as Vice President of Knowledge Management at CambridgeSoft, a pioneer in the Electronic Lab Notebook market.

“I joined Dotmatics at a transformational moment in our industry. The advancements in AI/ML and accelerated computing alongside the various new modalities of therapeutics will have an enormous positive impact on our industry and our society,” said Swartz. “It’s not very often in a career that you can see such concrete progress toward such a goal in such a short time frame. But Dotmatics has built and acquired best-in-class scientific applications that are key components of scientist and researcher multimodal workflows and we’re now unifying those with Luma to power AI discovery in science.”

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In a landmark move reinforcing the Democratic Republic of the Congo’s (DRC) burgeoning role in Africa’s digital transformation, Raxio Group today inaugurated its state-of-the-art data centre in Kinshasa, marking the country’s largest data centre, with Tier III accreditation by international industry body, the Uptime Institute.

Known as Raxio DRC1, the cutting-edge facility is backed by a $30 million investment, and represents a pivotal milestone in the nation’s Plan National du Numérique to drive digital inclusion, foster private sector growth, and transform public services through digitalisation.

Located in Limete on the southeast of Kinshasa, the two-storey Raxio Data Centre spans 1,542 square meters. Its modern design can house up to 400 racks and can reliably deliver 1.5MW of IT power to customer equipment. The 24/7 “always-on” facility is ideally located along key fibre routes, delivering best-in-class colocation and connectivity services. Multiple paths for power and cooling systems underpin the centre’s Tier III certification, while the usage of cutting edge components guarantee unmatched levels of efficiency and a strong commitment to sustainability principles.

The project was completed in record time since breaking ground on construction in early 2023, a testament to Raxio’s proven track record of designing and constructing data centre facilities in Africa, and the support of government authorities in fast-tracking priority national projects.

“The inauguration of our Kinshasa data centre marks a significant achievement for Raxio and a pivotal moment for the DRC’s digital landscape,” said Robert Mullins, CEO of Raxio Group. “DRC is one of Africa’s largest and fastest-growing markets with an existing latent demand for digital products and services that is forecast to soar in the coming years. With this facility, we are providing the critical infrastructure essential to supporting the digital economy and enhancing connectivity – and we expect to expand our presence in DRC through additional capacity and new facilities in years to come. Our investment reflects unwavering confidence in the DRC’s immense potential and our commitment to sustainable digital development across Africa.”

With the widest footprint of any data centre provider on the continent, Raxio’s strategy is to address the significant demand for high-quality data infrastructure across Africa. Since opening its first data centre in Uganda in 2021, Raxio has expanded this year into Ethiopia and Mozambique. The launch of the DRC marks the opening of Raxio’s fourth facility this year with 1.5MW being the group’s largest Day 1 capacity to date.

Pan-African digital backbone

Raxio continues to see strong momentum behind the roll-out of its pan-African digital backbone. Appetite for data centre capacity is growing not just amongst local enterprises and the public sector, but increasingly from some of the world’s largest hyperscale Cloud Service Providers, Content Delivery Networks and Mobile Network Operators as they strengthen their networks and market presence on the continent.

The DRC launch aligns with the government’s Plan National du Numerique to make expansive digitalisation a catalyst for economic growth, competitiveness and social inclusion, while enabling a range of public and private sector cloud-based digital services. The Provision of data centres is one of the key pillars of the government plan, improving the digital landscape through reduced latency for real-time applications and providing a reliable backbone for mobile and internet connectivity.

“Closing sub-Saharan Africa’s connectivity gap is no longer a pipe dream – it is happening now and we are extremely proud to be among the key enablers that are driving digital inclusion,” said Yannick Sukakumu, General Manager Raxio DRC. “The commitment and pragmatism of the government has been a key enabling factor in spurring our project from inception to completion in record time and stands as an inspiration for the wider region in grasping this incredible opportunity for a broad-based digital economy expansion. We are looking forward to welcoming customers into an international-standard data centre environment.”

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