“I am pleased to present our annual ESG report showcasing our commitment to evolving responsibly within the technology industry,” said Paul Bay, CEO of Ingram Micro. “With the ability to reach nearly 90% of the global population, we are deeply aware of our accountability to stakeholders throughout the world. The Tenets of Our Success—Results, Courage, Integrity, Responsibility, Imagination, and Talent—provide the foundation for our long-time industry leadership and compel us to maintain high standards across a broad set of ESG issues.”

Highlights from the Ingram Micro 2023 ESG Report include:

• Earning a Platinum Medal from EcoVadis for strong ESG performance (top 1%)
• Reducing year-over-year absolute Scope 1 and Scope 2 emissions by 19%
• Reducing overall recordable incident injuries by 29%, from 1.24 in 2022 to 0.99 in 2023
• Scoring 95 out of 100 on the Human Rights Campaign Foundation’s 2023-2024 Corporate Equality Index
• Launching IngramMicroPlanetary Earthling Network to engage with associates around sustainability

The report, which is published in accordance with several common reporting frameworks, including GRI, SASB, TCFD, and the UN SDGs, reflects the dedicated efforts of Ingram Micro associates throughout the world to enhance ESG impact. The company also discloses through EcoVadis and CDP on specific topics and is an active member of the UN Global Compact.

Ingram Micro remains committed to fostering long-term, sustainable, and inclusive growth by advancing employee resource groups (ERGs), investing in anything-as-a-service offerings, and expanding IT asset disposition services to promote a circular economy, among many other actions. Looking ahead, the company is also focused on enhancing ESG data management and reporting capabilities as part of an expansive digital transformation and in support of the 10 to Zero initiative, through which the company intends to achieve three major operational milestones—zero greenhouse gas emissions (GHGs), zero waste, and zero days away injuries—by 2030.

The full report is available for download here, in addition to other 2023 ESG Report materials linked on this page. To learn more about IngramMicroESG, please visit our website: https://www.ingrammicro.com/en-us/discover/esg.

Ingram Micro values stakeholder feedback. Please send any questions or comments to ESG@ingrammicro.com.

Participate in the social conversation using #IngramMicroESG.

Editors: For current and historical images, visit our Press Releases page: https://www.ingrammicro.com/en-us/company/press-releases.

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The alliance between Mannai InfoTech and BUSINESSNEXT marks a significant blend of modern technology, domain expertise, business consultation and implementation services to deliver high-impact customer experience and relationship management solutions for the banks in Qatar.

Recognized as a leader in Forrester Wave Financial Services CRM, 2023, with a user base of over a million bankers globally servicing more than a billion banking customers on its platform. BUSINESSNEXT offers cutting edge suite of solutions, including CRMNEXT, CUSTOMERNEXT, DATANEXT, and WORKNEXT, empowering the bank with specialized AI-powered and cloud-agnostic customer engagement platform, delivering easier, faster, and more personalized modern banking experiences. The alliance will bring unparalleled benefits to the Qatar banking sector with its specialized AI capabilities like personalized customer intelligence, onboarding journeys, risk rating models, accelerated back-office operations, product recommendations, smart bots, next-best actions, and much more. It has specialized offerings covering all lines of business for banks including retail banking, corporate banking, and Islamic banking. In addition, it specializes in delivering modern lending experiences with new-age UI/UX, an automated parameterized smart credit engine, and ready ecosystem integrations.

Mr. Vishal Khurana, Region Head – Middle East and Africa, BUSINESSNEXT, stated, “We are thrilled to partner with Mannai InfoTech to further accelerate the delivery of our innovative solutions to the Qatar Banking Sector. This alliance will empower banks in Qatar to navigate the complexities of digital transformation and achieve remarkable growth and efficiency.”

Mannai InfoTech’s extensive regional expertise and robust market presence in Qatar banking industry will be instrumental in the successful deployment of BUSINESSNEXT’s solutions. This collaboration ensures that financial institutions can integrate these cutting-edge technologies seamlessly, resulting in enhanced customer engagement, improved service delivery, and greater operational agility.

Mannai InfoTech’s Senior Vice President, Binu M R, said, “The synergy between BUSINESSNEXT’s technological prowess and Mannai InfoTech’s domain expertise is expected to drive significant advancements in technology, improving customer loyalty and business growth across the banking industry. Together, we aim to set new benchmarks in customer engagement, operational efficiency, and business growth, reinforcing our commitment to driving the future of banking in Qatar.”

This collaboration marks a pivotal moment in banking solutions, introducing unprecedented innovation and a profound focus on customer needs, resulting in increased cross-selling opportunities, enhanced Net Promoter Scores (NPS), massive reduction in customer servicing costs, faster go-to-market, and much more.

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HGC’s DCI solution spans across data centers in Bangkok, interconnecting 7 major data centers initially to facilitate swift interconnections for rapid and consistent data transfer across locations. By minimizing the number of nodes in-between, this network topology ensures ultra-low latency. This model enables telco customers to accelerate digital transformation and drive technological innovation. Additionally, it simplifies network implementation complexities and offers flexibility for enterprise, service providers and OTTs to interconnect with diverse data centers.

Thailand is rapidly developing into a pivotal Asia Internet hub, with Bangkok emerging as a key location for data traffic. With its strategic location and expanding digital infrastructure, more enterprises are looking to establish a presence  in the country. HGC is dedicated to extending its footprint, fostering growth and enhancing its service there. As a result of expanding its reach, HGC is driving an inclusive and diverse ecosystem for DCI.

Cliff Tam, Senior Vice President of Global Data Strategy & Operations, International Business of  HGC said, “Building upon our established success in Hong Kong, we are excited to extend our commitment to excellence in connectivity services to Thailand. Our goal is to provide comprehensive and premium connectivity solutions, creating an ecosystem that serves as a one-stop-shop for enterprises, service providers and OTTs seeking accessible and high-quality connectivity services.”

Chirawat Mahawat, Vice President of GMS & SEA, International Business of HGC said,  “We express our sincere appreciation to our valued customers for their trust and support. Their continued partnership with HGC inspires us to refine our expertise and deliver leading DCI solutions. With other connectivity solutions, HGC is dedicated to driving economic growth and technological advancement in Thailand.”

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Sapio Sciences, the science-aware lab informatics platform, today announced that EPAM, a leading global provider of digital platform engineering and development services, has joined the Sapio Sciences Partner Program as a services partner, delivering consulting and implementation services to the complex health and medical ecosystem.

EPAM’s presence in more than 55 countries will add global scale to the Sapio partner ecosystem, driving forward the use of technology in life sciences and providing EPAM’s multinational customer base with access to Sapio’s flexible and highly configurable lab informatics solution, including LIMS, Electronic Lab Notebook, and Scientific Data Solutions.

As a Sapio Services Partner, EPAM will provide advisory and implementation services that guide customers through the digital transformation process of lab operations and the deployment of the Sapio Platform.

George Litos, Managing Principal, Life Sciences Consulting at EPAM, commented: “Our global team of over 52,000 professionals is focused on helping customers digitally transform their businesses. In the healthcare and life sciences sector, our consultants and engineers blend physical, digital, and data platforms to drive the future of healthcare and MedTech. Joining the Sapio Partner Program further adds to the range of cutting-edge technologies that our customers can access.”

Andrew Wyatt, Chief Growth Officer at Sapio Sciences, added: “EPAM joins a growing number of consultants, resellers, and technology providers in the Sapio Partner Program, delivering solutions to the life science, pharma, and drug discovery industries based on Sapio’s highly configurable lab informatics platform.”

For more information about the Sapio Partner Program, visit https://www.sapiosciences.com/sspp-partner-program-sapio-sciences/

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The do-it-yourself (DIY) retail sector contends with unique challenges and constraints, as value-conscious consumers, shifting season patterns and intense competition persist. That’s why Maxeda DIY Group, a leading Benelux retailer in the DIY sector, digitally transformed its strategic supply chain processes by deploying Blue Yonder Demand and Fulfillment solutions. The project was led by Blue Yonder Global Professional Services.

Maxeda DIY Group is a market-leading DIY retailer that operates 334 stores across the Benelux region with over 6,500 employees. It operates under three brands: Praxis in the Netherlands, Brico in Belgium and Luxembourg, and BricoPlanit in Belgium. Maxeda DIY Group’s “Make it Sustainable” strategy aims to make the company and the life of its customers more sustainable.

To achieve their strategic goals, Maxeda DIY Group successfully deployed Blue Yonder Demand and Fulfillment solutions in a SaaS environment, providing a single end-to-end demand and supply planning environment for all three company brands. This transformation significantly improved agility and informed decision-making by integrating processes, resulting in enhanced service levels, optimized stock levels, and reduced manual work that have boosted team motivation and freed up working capital for strategic and high-value tasks.

“For years, Maxeda DIY Group has trusted Blue Yonder as a reliable supply chain solutions vendor, so they were a natural choice when it came to deploying our digital transformation journey. The collaboration with Blue Yonder Global Professional Services was exceptional; they helped us prioritize the right business actions, focusing on end-to-end category profitability, and refreshing our view of our supply chain strategy, sustainability and proposition. The teamwork and joint effort between our organizations were instrumental in driving this success. As a result, we successfully achieved both technical and business goals,” said Erik Cuypers, Group CDO and CIO, Maxeda DIY Group.

Thanks to Blue Yonder, Maxeda DIY Group has been able to:

• Develop an end-to-end view of products and categories for all three of its brands.
• Improve service levels and reduce stock-outs.
• Create short- and long-term stock visibility to suppliers.
• Drive change management, including from distribution center to store, as well as in supplier ordering activities.

“We are proud of our longstanding collaboration with Maxeda DIY Group and thrilled with the results achieved by their digital transformation thanks to deploying our Blue Yonder Demand and Fulfillment solutions,” said Rudi Boeye, senior vice president, Global Professional Services EMEA, Blue Yonder. “Maxeda DIY Group has gained the necessary supply chain agility to keep pace with the constant changes in the market and business landscape, futureproofing their adoption of technological advancements.”

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Tim brings tremendous experience, having spent more than 25 years in the ICT sector.

He has held various senior management positions – both in sales and in operations.

For the last 4 years, Tim was Chief Commercial Officer at 9altitudes, a leading European system integrator, present in 9 countries, specialized in the full end-2-end digital thread including solutions from Microsoft (such as ERP, CRM, BI, Low-Code) and PTC (such as CAD, PLM, IOT and VR). He spearheaded the company’s growth resulting into a strong footprint in the European manufacturing, wholesales & distribution and technical services industries.  

“Technology is changing the world faster than ever, but in the end, it is all about people! I feel blessed I had the opportunity to work with so many different people across different regions. I can’t wait to get acquainted with the people from CLEVR. Together, we will continue to build a better tomorrow.” – Tim Claes

Tim started his career as entrepreneur within Axias, and later joined Realdolmen as Business Strategy Manager. In that function he was responsible for sales and strategy within the Enterprise Solutions division. During 2012-2013 he joined Astadia for almost
2 years, where he was first active in the UK as VP EMEA, and later as COO for their American operations. In November 2013 he rejoined Realdolmen as Managing Director for the Business Solutions division, and later was promoted to Chief Commercial Officer, overseeing sales, marketing and internal communications.

Tim has published several management books, sharing his valuable insights on leadership and digital transformation. Tim understands as no other that a successful digital transformation is much more than only digitalisation. He holds his own digital transformation community, under the umbrella name of Trends Applied.

CLEVR’s Chairman Robert Pijselman said: “We are delighted to welcome Tim as our new Chief Executive Officer. Tim is a dynamic, values-driven business leader who has a strong commercial accumen and an excellent track record of delivering digital transformation solutions to mid-market and enterprise customers across Europe and Americas. He has exceptional leadership capabilities, proven go-to-market effectiveness, and strong experience in building organizations that help customers optimise and automate their business processes. The Board looks forward to Tim realising the full potential of CLEVR as a winning digital transformation business which delivers long-term growth and value for all its stakeholders.”

“I would also like to take this opportunity to thank Jeroen for his leadership of CLEVR. The changes he has made to the company’s strategy, structure and organisation leave CLEVR far better positioned for success. Jeroen will continue to support CLEVR by joining the Supervisory Board and being a voice of expertise and knowledge amongst our partners, such as Siemens and Mendix.”

Tim said: “I am delighted to join CLEVR. CLEVR is a leading expert in digital transformation that is uniquely positioned in the Siemens and Mendix ecosystem to serve its customers in manufacturing optimization and Low-Code digitalization. We have a talented and ambitious team that is very customer focused and makes a true difference every day. In the time I have spent getting to know the business and its customers, I have only become more convinced by the strength of CLEVR’s fundamentals and of its clear growth potential. The team and I are fully committed to proof that we are the trusted advisor of our customers when it comes to enabling their digital transformation. We have an exciting journey ahead of us.”

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Notably, the agreement expands on a partnership announced by the companies in June 2024^*1 to trial and integrate Singtel’s Paragon, the all-in-one orchestration platform for 5G, edge computing and cloud, with Hitachi’s AI applications for Hitachi’s manufacturing operations as well as enterprise customers. Through Singtel’s Paragon platform and Hitachi’s deep AI expertise, both companies aim to address the complexities faced by customers when deploying AI capabilities.

*1 Press release (June 27, 2024) ”Singtel and Hitachi Digital Partner to Accelerate Industrial AI Solutions”
https://www.hitachi.com/New/cnews/month/2024/06/240628a.html

With the rapidly growing demand for AI and cloud services, Japan has become one of the largest and fastest growing data center markets in the Asia Pacific region. The market is expected to achieve a compound annual growth rate of 9.8% and reach US$5 billion by 2028^*2.

*2 Structure Research, Japan (Tokyo & Osaka) DCI Report 2023: Data Centre Colocation, Hyperscale Cloud & Interconnection

Mr. Bill Chang, CEO of Singtel’s Digital InfraCo, said, “Our strategic partnership with Hitachi, a leader in digital systems and services fields, opens up new opportunities in a strategically important and expanding Japanese market. Building a strong ecosystem of partners has always been a priority at Singtel to better serve our customers and broaden our global reach. We look forward to bringing our collective expertise, digital assets and solutions to help more enterprises innovate and transform their businesses and operations through the cloud and AI. As we scale our digital capabilities with our partners like Hitachi, we aim to become a leader in the Asia Pacific region.”

Singtel carved out Digital InfraCo in mid-2023 to serve as a catalyst for innovation and economic growth for Asia Pacific’s digital economies. Digital InfraCo’s portfolio includes Nxera, its regional data center arm, subsea cable, and satellite businesses, and Paragon platform which are all crucial to advancing AI in the region. Digital InfraCo plans to launch GPU-as-a-Service (GPUaaS) later this year to better support enterprise AI adoption.

Mr. Toshiaki Tokunaga, Executive Vice President and Executive Officer at Hitachi, said, “Since its inception, Hitachi’s corporate philosophy has centered on addressing the challenges faced by customers and society. As generative AI continues to drive new innovations, the issues of environmental impact due to rising electricity demand is becoming more prominent. Striking a balance between these two factors is a significant mission for Hitachi’s Social Innovation Business. We are delighted to embark on this mission through our strategic alliance with Singtel. By combining Singtel’s expertise in the development and operation of sustainable data centers with the comprehensive capabilities of the Hitachi Group, ranging from green power solutions to facility and data management, we aim to enable companies to utilize data centers in an intelligent and environmentally conscious manner; ultimately achieving continuous innovation while promoting sustainability.”

AI-driven data center expansion is a major opportunity for Hitachi’s Social Innovation business expansion and its group businesses such as Hitachi Digital Services, Hitachi Energy and others as the expansion calls for the successful integration of all areas where Hitachi uniquely excels: information technology, operational technology and products.

The key areas covered by the MOU are:

Explore next-generation data center collaboration in Japan and Asia Pacific to address AI demand: Nxera and Hitachi will explore opportunities to develop data centers across Japan and the rest of the Asia Pacific region. With the continued growth in cloud and AI momentum, it is important to operate smart and environmentally sustainable data centers through high efficiency, high quality data center management. Such an initiative would draw on Nxera’s expertise in data center design, building and operation along with Hitachi’s expertise in the production and delivery of data-center-focused equipment, next-generation energy solutions and advanced IT systems management that ensure stable operations within data center environments.

Nxera is developing a platform of sustainable, hyper-connected AI-ready data centers in the region with a total capacity of more than 200MW in addition to 62MW of existing capacity in Singapore.

Combine Singtel’s GPU platform with Hitachi’s AI expertise to develop enterprise applications: Hitachi will explore using Singtel’s GPUaaS for its internal AI applications and workloads. This effort would allow Hitachi to verify complementary Singtel-based benefits that can enhance Hitachi’s high-performance machine learning, generative AI, and other digital technologies and solutions. Subsequently, it would provide an opportunity for both companies to define more power-efficient methodologies that could advance any enterprise’s sustainability goals.

Based on the results of Hitachi’s internal GPUaaS verification, the companies may also explore the co-creation of enterprise-grade applications that combines Hitachi’s expertise, including its generative AI technologies and platform, with Singtel’s GPU cloud and Paragon platform. The aim is to further reduce customer development and deployment times as well as management and deployment overhead for AI applications.

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“Twenty-six years ago, ERC launched the NorthCoast 99 awards program and event to help our region become a prime destination for companies and high-performing individuals,” said Samantha Marx, ERC’s Director of Strategic Projects, who oversees the NorthCoast 99 program. “Beyond being a sought-after accolade, this yearlong research initiative offers employers valuable insights and data into policies and practices that successfully attract and retain top talent.”

NorthCoast 99 winners participated in a rigorous application process that asked for detailed information on how their organization addresses top-performer attraction, development, and retention in the areas of diversity, equity, and inclusion; employee engagement and talent development; employee well-being; organizational strategy, policies, and benefits; talent attraction, acquisition, and onboarding; and total rewards.

“It’s an honor to receive acknowledgment for our dedication in creating an environment where excellence is cultivated,” stated Gina Logozar, Senior Vice President, Human Resources, Core BTS. “This accolade reflects our commitment to securing and nurturing the finest talent, which in turn enables us to achieve outstanding outcomes for our clients.”

“Winning NorthCoast 99 is not easy. This group of 99 employers is constantly evolving, listening, and responding to the needs and desires of today’s talent. We commend the 2024 winners for setting a benchmark for excellence,” said ERC President Kelly Keefe.

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The contract builds on Palantir’s existing partnership with Sompo’s parent company, Sompo Holdings in Japan. It has paved the way for data operations platform, Palantir Foundry, along with Palantir’s Artificial Intelligence Platform (AIP), to be used to support improved decision-making in key areas of Sompo’s business such as pricing, underwriting and risk management – delivering efficiency gains and faster response times for the insurer’s customers and partners.

Sompo’s investment in Palantir’s solutions reflects the company’s determination to enhance its program of digital transformation, incorporating solutions to optimize business performance. Central to that vision is the use of Data Analytics and AI to create intelligent assistants which can provide greater accuracy in pricing and operational efficiency, benefiting both insurers and customers.

Marine Insurance, where Sompo has led the Brazilian market since 2017, is the first segment where the software is already embedded as a solution in the pricing processes for RCF-DC (Civil Liability of Road Carriers for Cargo Loss, in the Portuguese acronym) and RCTR-C (Civil Liability for Road Cargo Transporter, in the Portuguese acronym) branches. This involves smart models which can interpret a significant number of physical documents and propose more appropriate values based on an assessment of historical pricing context and potential risk factors.

Rodrigo Caramez, Sompo’s Chief Strategy Officer, said: “Historically, the search for efficiency involved automating simple, repetitive, and high-volume processes. This still applies, but with the new technological frontier applied to the use of data and AI, and the availability of simpler tools with natural language, we can expand this search for efficiency to the organization’s highly specialized core processes. The challenge now is to ensure that the team is involved and prepared for this new moment.”

Igor Zavorize, Sompo’s Superintendent of Strategy and Data Governance, said: “We are excited about our partnership with Palantir, using Foundry and AIP to maximize the potential of our data. These advanced data integration and analysis tools allow us to implement AI models at scale. With this, we can turn data into strategic insights and significantly improve decision-making across the organization.”

Tiago Fetter dos Santos, Head of Financial Services & Government in Brazil for Palantir Technologies, said: “We are proud to partner with Sompo on their Data Analytics and AI journey and support their digital transformation to optimize critical processes for the benefit of the business and its customers. The impressive results that we are already delivering together underline our conviction that the company’s bold vision, combined with the adoption of Palantir’s software, will give them a technology-driven competitive advantage in the Brazilian market.”

Eduardo Esteve, VP of Latin America, Palantir Technologies said: “This important agreement with Sompo is Palantir’s first partnership in the Brazilian insurance sector and reflects our consistent investment and growing local presence in the country. Our AI operating system now powers many of Brazil’s most important organizations, from government public health and education agencies to companies in the retail and tourism sectors.”

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 ENOSIX today announced a new MuleSoft Certified Connector for SAP. Accessible in MuleSoft Anypoint Exchange, this new connector will allow companies to simplify integration across SAP data and Salesforce Manufacturing Cloud.

With enosix’s MuleSoft Certified Connector for SAP, organizations can effortlessly access their SAP data within Salesforce Manufacturing Cloud. Customers can now sync ‘materials’ from SAP to products in Salesforce Manufacturing Cloud and ‘material level prices’ in SAP to ‘price’ in Salesforce within days of deployment.

Key features of this solution include:

• Low-Code SAP Integration: Simplify your workflow with a solution that eliminates complex coding, allowing Salesforce admins and developers to seamlessly sync SAP data to Manufacturing Cloud.
• Accelerate Time to Value: With this solution, syncs are operational in mere days – no building, testing, or deploying required.
• Optimize IT Resources and Administration: Fully portable to SAP S/4HANA and supporting the SAP Clean-Core Initiative, this joint solution maximizes IT investments and frees up resources for strategic initiatives.

“We are thrilled to build upon our partnership with MuleSoft and Salesforce and unveil this revolutionary integration solution,” said Gerald Schlechter, Founder and Chief Strategy Officer at enosix. “By combining the power of the enosix SAP integration accelerator with MuleSoft’s industry-leading platform, we are empowering businesses to unlock the full potential of their SAP data within Salesforce Manufacturing Cloud, driving greater efficiency, agility, and innovation.”

“Industries are facing new demands that push them to accelerate the pace of digital transformation,” said Tony Kratovil, VP of Manufacturing and Automotive Industry Solutions and Strategy, Salesforce. “ENOSIX’s integration allows MuleSoft customers to enable teams to integrate apps and data, automate business processes, and ultimately, innovate faster while delivering great customer and employee experiences.”

MuleSoft helps businesses and developers transform into customer-first companies by enabling a single customer view across hundreds of systems and touchpoints using one unified platform. With MuleSoft, organizations can empower no-code and pro-code teams to build integrations and automations across any system, connect data for a single customer view, and discover and govern every API. The result is empowered business users who can do more with less, quickly creating workflows and integrations that drive efficient growth and faster time to value while removing time spent on repetitive tasks and complex integrations.

MuleSoft customers can learn more about enosix MuleSoft Certified Connector for SAP by visiting: www.enosix.com or Anypoint Exchange

Salesforce, MuleSoft, Manufacturing Cloud and others are trademarks of Salesforce, inc.

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