Ontrak, Inc. (NASDAQ: OTRK), a leading AI-powered and telehealth-enabled behavioral healthcare company, announced the achievement of the HITRUST Risk-based, 2-year (r2) certification of the customer data exchange elements of its Ontrak Advanced Engagement System. This certification underscores Ontrak’s unwavering commitment to maintaining the highest standards of data security and regulatory compliance.
The HITRUST CSF certification for Ontrak’s Advanced Engagement System not only exemplifies our commitment to the gold standard in data protection and compliance but also ensures that our Ontrak Identify product suite, a core component of its WholeHealth+ solution, operates at the forefront of secure, AI-driven healthcare engagement, offering peace of mind to our partners and unparalleled care for our members.
The HITRUST CSF® certification is a comprehensive and flexible framework that combines healthcare-specific security, privacy, and regulatory requirements from existing frameworks such as HIPAA, NIST, ISO, and COBIT. Ontrak’s certification, valid for two years, is a testament to the company’s dedication to protecting sensitive health information, a crucial aspect in the healthcare industry.
“Ontrak’s ongoing commitment to customer data security is at the forefront of our operations,” said Arik Hill, the Company’s Chief Information Officer. “Achieving the HITRUST CSF certification is not just a badge of honor; it represents our promise to our customers that their data is safeguarded with the utmost care and according to the highest standards in the industry.”
The certification process involved a rigorous assessment by an Authorized External Assessor, validating the security and compliance of Ontrak’s Axiom TransSend platform, along with the AWS infrastructure, met the HITRUST CSF v11.0.1 Risk-based, 2-year (r2) certification criteria, ensuring a secure and compliant environment for handling customer data.
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